Loan Processor -Residential & Heloc Emphasis

Job Summary

As a Loan Processor, with residential and HELOC emphasis, responsible for preparing complete loan documentation and system support work for new and renewed loans, including but not limited to, record data input, maintenance to various systems, monitoring accuracy of loan reports, preparation of loan documentation, filing and perfection of the Bank’s collateral. To have a strong understanding of the Bank’s core loan system, loan documentation software, and other supporting systems, such as the Bank’s tickler tracking software, flood certification website, Credit Bureau provider, WDFI’s UCC name/lien searches, etc. Must be able to respond to customer inquiries regarding loan balances, payoffs, payments, and requirements of loan(s). Provide administrative support for lenders and ensure follow-up of incomplete loan file items is completed. Responsible for balancing general ledger, managing flow of documentation, and completing all required secondary market loan reports to investors for the Bank. Perform other tasks as assigned by supervisor, and senior management, regardless of job title or routine job duties. Duties and responsibilities may be added, removed, or changed at any time at the discretion of management, formally or informally, verbally or in writing.

Work Schedule: Monday - Friday; 8:00am to 5:00pm

Company Benefits: Medical, Dental, Vision, HRA, HSA, Flexible Spending Account, Life Insurance and AD&D, Short-Term Disability, Long-Term Disability, Voluntary Life, 401k, Profit Sharing Plan, PTO, Holiday Pay, Funeral Leave, and Jury Duty Paid Leave.

Duties/Responsibilities

• Set up loan files, forward documentation for proper perfection of the Bank’s lien(s), and set-up ticklers within the Bank’s tickler tracking software and prepare loan files as far as possible before adding them to the incomplete status report.
• Continue to develop and enhance individual banking skills through in-house training, online training, trade association seminars/classes, and/or reading industry periodicals.
• Undertakes special projects and duties as assigned.
• OFAC check when customer is new to the Bank.
• When appropriate and opportunity arise, sell Bank products and services by clarifying customer's needs, validating services being delivered, presenting features and benefits, and closing by asking for the business.
• Routine follow-up on missing loan file items, filing of loan documentation, and general file correspondence.
• Provide assistance to Loan Operations Manager in the monitoring and tracking of all outstanding items for area of emphasis within the Bank’s tickler tracking software, which includes but is not limited to, customers’ final title policies, recording documents & releases, insurance, etc.
• Loan Support Responsibilities:
• Prepare own routine correspondence by use of computer network system and software programs available.
• Prepare loan documentation for lenders, as assigned. Reviews new/existing loan documentation for accuracy and file completeness before loan is closed. This may include, yet is not limited to, insuring appraisal with review is on file, flood search has no flood issues, title work is on hand and areas of follow-up are noted, proof of collateral insurance is on hand, DFI name matches, UCC lien search is acceptable, OFAC completed, etc.
• Prepare and send denials as assigned and requested by lenders.
• Obtain initial required insurance needed, per Bank’s blanket carrier.
• Assist in imaging of loan files.
• Complete data entries for loan advances, payments, inquiries and input changes such as address, name, etc.
• Loan Administration Responsibilities:
• Cross train for back-up and keep supervisor informed of own needs for training.
• Miscellaneous support and follow-up duties relating to this area i.e., follow-up letters or calls, collection of data, and general system support.
• Generate and complete the Bank’s daily remittance and monthly reporting for secondary market loan programs. Accountable for insuring accuracy and completion of all required secondary market loan reports, which includes but is not limited to Freddie Mac, Fannie Mae, FHLB, and Rural Housing programs. Upon movement of a loan to collections, work with Loan Operations Manager for additional reporting that may be needed.
• Prepare customer loan renewals when needed, which includes validating terms with lender, preparing renewal documents, validating payment history, updating loan file information (pulling and filing documents as needed) and completing the renewal work on the Bank’s core loan system.
• Loan Processor is responsible for working with the Bank’s HMDA and/or Compliance Officer for providing accurate information for the quarterly tracking report and annual required HMDA submission to the government.
• Treat all customer inquiries, questions, complaints with respect and follow through. Maintain the Bank's goal to be accessible to the customer and always provide premium service.
• Final title insurance policies and letter reports.
• Support and assist in the follow-up of all incomplete loan file work for the Bank’s residential, HELOC, and retail loan customers via tracking and monitoring of items for the completion of each loan file:
• Maintain a high level of ethical behavior within the banking profession.
• Complete and update as requested Credit Bureaus, identification validations, and other status reports with respective agencies, etc.
• Assist in tracking delinquent real estate taxes, if assigned.
• Establish and process new loans and renewals on the Bank’s core system.
• Be a team player. Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, co-workers and manager.
• Respond and assist customers with loan payments, validating loan balances and payoff amounts.
• Assist and perform general administrative duties for lenders, including but not limited to, correspondence, title company follow-up for final title, tracking loan deferments, answering customer questions, etc.
• Primary Loan Processor working with secondary market loans (sold and serviced) to ensure Bank documentation complies with delivery requirements; and
• All work completed for the Bank both in the loan operations area, and other areas of the Bank, will follow established policies and operating procedures, which are consistent with the Bank's overall policies and operating objectives .
• Other needed areas of tracking, as assigned, for the Bank.
• Prepare and send loan deferments as assigned and requested by lenders.
• Be aware of and support the Bank's efforts in meeting the Community Reinvestment Act (CRA).
• Respective real estate related documents.
• General administrative support work is a major part of this position and includes letter coordination; routine filing of loan documents and correspondence; follow-up phone calls on missing support documents; and other duties as assigned.

Required Skills/Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to effectively verbalize ideas and respond to questions from a group of peers, customers, other staff members, and the public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• 10-key calculator preferred, keyboarding, strong knowledge of personal computer and wide array of software applications, working knowledge of LAN/WAN, cheerful demeanor, and cross selling abilities.
• Ability to prepare reports based on direction, general business correspondence, and daily task procedures, as assigned.
• Ability to complete rate disclosures, ratios, and percentages and to create and interpret statistical information and graphs.
• Ability to solve practical problems and deal with a variety of concrete variables and situations where only in most cases standardization exists.

Education And Experience

Relevant 4-year college or 2-year degree from technical college with work experience; or five years or more related experience and/or training and high school diploma or general education degree (GED); or equivalent combination of education and experience.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of those jobs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must regularly sit for prolonged periods of the workday; use their hands and fingers; reach with hands and arms; talk plainly and hear accurately. The employee is required to walk to other areas of the building. The employee is occasionally required to stand; reach with hands and arms; climb and balance; and stoop, kneel, and crouch. The employee may need to lift and/or move up to 25 pounds on occasion. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.

BNG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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