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Litigation Intake Coordinator Jobs

Company

Keller Rohrback
Address , Seattle, 98101, Wa
Employment type
Salary $60,000 - $65,000 a year
Expires 2023-10-06
Posted at 9 months ago
Job Description

Litigation Intake Coordinator
Salary Range: $60,000-$65,000

Keller Rohrback L.L.P., a Pacific Northwest-based, nationally recognized law firm, is seeking to add an Intake Coordinator/ to join its plaintiff class action litigation team. The primary role consists of processing, fielding, and tracking leads from our marketing outreach efforts and cold calls by responding to phone and web-based inquiries and completing the initial intake screening. The successful candidate will take the initiative to ask questions, be detail-oriented, patient, have a passion for protecting the rights of individuals, enjoy engaging with the public, and communicate in a cheerful and professional manner. Training for this position will be provided by our paralegals and marketing specialists. With time and experience, this position may lead into an entry level paralegal role.

Keller Rohrback is nationally recognized for its legal work on cutting-edge cases. Our practice is sophisticated and diverse. We pursue high-impact cases that make a difference. Keller Rohrback has a mandatory COVID-19 vaccine + booster requirement for all individuals that work onsite.

Skills Required:
  • Proficiency in Microsoft Office Suite and the ability to adapt quickly to new software applications.
  • Engaging phone presence and ability to reflect empathy, while maintaining a high level of professionalism.
  • Ability to effectively respond to urgent situations that require a quick response.
  • Ability to handle multiple tasks simultaneously and prioritize effectively.
  • Basic understanding of legal concepts and terminology beneficial but not required.
  • Demonstrate excellent listening and communication skills to ensure a comprehensive understanding of potential legal issues.
  • A professional and courteous demeanor, with a strong commitment to providing exceptional client service.
  • Exceptional organizational skills and attention to detail.
  • Ability to build rapport with potential clients and internally with colleagues.
  • Excellent interpersonal and communication skills, both written and verbal.
  • Ability to organize a high volume of information and filter and sort intake-related data (leads, passthroughs, etc.) effectively for attorneys, paralegals, and marketing.
Duties:
  • Promptly forward inquiries regarding existing cases to the appropriate attorneys and paralegals.
  • Manage intake process efficiently and accurately, ensuring all necessary information is obtained and documented.
  • Create case summary sheets upon launch of new investigation or case.
  • Promptly respond to potential client calls and web-based inquiries via phone and email and follow up as needed.
  • Utilize Captorra, our Client Relationship Management (CRM) software, to record and track client interactions and streamline the intake process.
  • Other entry level paralegal tasks and projects assigned when available and as time permits.
  • Serve as the initial primary contact for potential clients.
  • Draft thorough intake summaries regarding potential cases for the attorney and/or paralegals’ evaluation.
  • Conduct initial screening to gather essential information and evaluate potential clients’ needs.
  • Respond timely to marketing requests with information and data.
  • Collaborate with attorneys and paralegals to assess case viability.
Benefits: Keller Rohrback’s benefits package is focused on the health and well-being of our team and includes the following
  • Bonus
  • Paid time off
  • 401k and Profit-Sharing plans
  • Paid Holidays
  • Family and medical leave
  • Medical, vision, dental, life, and long-term disability benefits
  • Transportation subsidy


Keller Rohrback L.L.P. highly encourages POC, Trans, Nonbinary, LGBTQ+ candidates to apply. We offer a strong and collaborative team environment, in addition to a competitive compensation and benefits package. Interested applicants please send a cover letter, resume and references to [email protected]. No phone calls, please.

Keller Rohrback is committed to promoting and preserving a firm culture of diversity, equity, and inclusion (DEI) and to attracting, retaining, developing and promoting the most qualified employees without regard to age, race, ethnicity, gender identity, nationality, religion, sexual orientation, disability, veteran status, life experiences, and other characteristics that make each one of us unique. At Keller Rohrback we believe that a diverse workforce provides greater support for our staff and attorneys, leads to better teams, enhances creativity, and better serves our clients and community.


EEOC Statement
Keller Rohrback is committed to promoting and preserving a firm culture of diversity, equity, and inclusion (DEI) and to attracting, retaining, developing and promoting the most qualified employees without regard to age, race, ethnicity, gender identity, nationality, religion, sexual orientation, disability, veteran status, life experiences, and other characteristics that make each one of us unique. At Keller Rohrback we believe that a diverse workforce provides greater support for our staff and attorneys, leads to better teams, enhances creativity, and better serves our clients and community.