Leena Ai - Manager - Customer Succes

About Leena AI

Leena AI is an innovative technology company specializing in the development of enterprise-grade virtual assistants powered by artificial intelligence. Our mission is to revolutionize the way businesses interact with their employees, streamlining HR processes, and enhancing productivity. We're a dynamic, fast-growing team committed to creating AI solutions that are scalable, robust, and impactful.

We are looking for Customer Success Professionals to play a critical role in building relationships with significant clients. Our ideal candidate should ensure client satisfaction and be able to identify new opportunities to increase revenue. As a Strategic account manager, you will represent our company and interact with major clients. So, if you have excellent communication skills with a customer service attitude, we would like to meet you. Ultimately, you should be responsible for achieving sales quota and strategic account targets.

Responsibilities

• Provide customers with success blueprints, service plans and business roadmaps that outline their critical success factors, metrics for success, potential issues, as well as provide recommendations.
• Define and optimize the customer lifecycle, map the customer journey, develop listening points in the journey and create standardized interventions for each point in journey.
• Manage and grow customer's lifetime revenue potential by creating a shared vision and roadmap for success
• Communicate with major clients on a regular basis and respond to specific queries
• Drive adoption and usage of products and features across multiple business units, teams, and markets.
• Meld Customer Support activity into a coherent customer success organization with the singular focus of delivering the very best customer experience.
• Developing efficient and effective management plans for clients including QBRs, renewals and up-sells.

Requirements

• Hybrid setup - Location Gurgaon/Bangalore
• Proven work experience as a Strategic account manager or Key account manager
• 2-3 Yrs solid CSM experience in B2B environment.
• Strong negotiation skills with a problem-solving attitude
• Health Insurance
• Excellent communication and interpersonal skills with an aptitude for building strong client relationships
• Open to working in US Time Zone
• Flexible, startup mindset with proven success in fast-paced work Flexible work hours.
• Should be fluent in Spanish
• Have experience building account plans for growth and be able to create shared vision with customers
• Performance Bonus
• Should have Excellent comm Skills
• Hands-on experience with CRM software and Account management systems

(ref:updazz.com)