Learning Specialist Jobs

About the company:

NIIT is a leading Skills and Talent Development Corporation building a workforce pool for global industry requirements. The company, set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world’s leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises, and Institutions.

Link for our LinkedIn page: https://www.linkedin.com/company/niit-limited/

Description:

The Learning Operations Specialist is responsible for the day-to-day operations of clients learning programs and services, including:

• Managing vendors and stakeholders
• Documentation of information required for finance, reimbursement of subsidies, and cross-charging.
• Technical support of virtual sessions
• Responding to requests and queries
• Recording of live training sessions
• Other responsibilities may include:
• Scheduling virtual and face to face trainings
• Program communications
• Sending invites
• Ensuring tracking / measurement of learning programs

Major accountabilities:

• Identifying and resolving any problems, by developing recommendations and implementing solutions
• Observing, reviewing, and analyzing processes to identify inefficiencies and areas where improvements could be made
• Meeting regularly with learning stakeholders to ensure operational needs are defined and met
• Developing and maintaining relationships with vendors, suppliers, and internal/external coaches, including contracting, scheduling, and regular follow-up of services
• Ensuring that all departmental policies and procedures are followed
• Organizing program information, tracking actions and progress, adhering to project timelines and budget
• Tracking request data to ensure proper budgeting, contracting, and cross-charging
• Ensuring the tracking of learner data and operational metrics to demonstrate program success and measure effectiveness
• Ensuring operational compliance to the Belgium Training Plan Law requirements
• Designing and maintaining clear operational guides to ensure consistency

Competencies:

• Analytical skills: Tracking learner data and operational metrics, maintaining accurate and complete lists for employee cross-charging
• Self-management and problem solving: Working within ambiguity, taking initiative to find solutions and solve problems, asking questions to clarify and challenge when need is not clear
• Organizational skills and Project Management: Managing multiple projects and stakeholders simultaneously with high attention to detail; tracking progress against operational goals; keeping large amounts of information organized.
• Communication skills: Exceptional verbal and written communication skills

Other skills include:

• Proactive qualities with the willingness to learn
• Fluency in English
• Ability to work well under pressure and with minimal supervision
• Proficient in technology especially Microsoft Office applications
• Frequent use of computers and willingness to learn new technology
• Working as part of a team to achieve results
• Process improvement

** NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. **