Lead Supervisor Jobs

PRS is recognized as one of the 50 Best Nonprofits to Work for in the U.S. We provide behavioral health, crisis intervention, and suicide prevention services. Our vision is to change and save lives in our community by empowering hope, safety, recovery, wellness, independence, and community integration. The Team Lead Supervisor is responsible for supervision and direct quality assurance of S hift S upervisors and C risis W orkers across shifts.   This requires the ability to serve as an expert on call center operational protocols, personnel management and development , as well as provide support and supervision regarding crisis situations.  Sunday-Thursday 8:00am-4:30pm (EST) This is a virtual position and requires 40 hours per week. This position has a flexible schedule to support across shifts and coverage needs. Salary- $57,750 PRIMARY DUTIES: Supervise and develop team of Shift Supervisors across shifts Coordinate and contribute weekly team meetings to include Senior Director, Director, Clinical Lead and Lead Supervisors. Correspond and represent PRSCL appropriately with various contacts - referrals, community partners, vendor and partners in a friendly, professional, and collegial manner.  Demonstrate respect for cultural and individual differences with external and internal contacts. Provide direct telephonic service to callers, chatters, and texters who use our crisis line, as necessary, which requires rapid assessment of complex behavioral health situations, development and recommendation of appropriate crisis interventions to be implemented with individual clients, their families, and a wide variety of community helpers, including law enforcement and EMS personnel. Serve as a leadership liaison to accurately reflect leadership decisions, policy, and procedure. QUALIFICATIONS: Bachelor's Degree in Human Services, Social Work, Psychology, Sociology or related field. Training or at least two years' work experience in crisis intervention and/or suicide prevention. Experience in telephonic, text crisis management or call center environment. Demonstrated experience in direct supervision and management of volunteers or employees. Awareness of or experience in the mental health substance abuse treatment systems in Virginia. Knowledge of substance abuse, mental health, and recovery issues and principles. Cultural competence in working with individual's various descent, impairment, and demographic populations. "Changing Lives. Saving Lives." Equal Opportunity Employer Job Posted by ApplicantPro