Lead Retail Sales Associate (Electronics Repair) (Us)

Our Lead Retail Sales Technician role has big-time impact! If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you.
At Asurion, we don’t just assist our customers with technical issues — we provide a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.
Starting Pay - $18.50, per hour + uncapped sales & repair incentive potential

• Average incentive potential of $450/month & Top incentive potential of $2,200/month, based on performance

We take care of you (benefits/perks):

• Generous medical, dental and vision benefits program
• Paid time off
• Competitive hourly and incentive-based pay
• Ongoing training to grow your skills
• 401(K) retirement savings plan with employer match
• Tuition reimbursement

As a Lead Tech, here’s what you can expect to do:
We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. This role is responsible for overall store operations, creating a great customer experience within our retail stores, and developing and coaching our expert technicians.

• Ensure all work orders (WOs) are addressed by end of day (EOD)
• Perform repairs on all devices 
• Oversee all buybacks and return material authorizations (RMAs)
• Maintain service-level agreements (SLAs) on turnaround time (TAT) for repairs 
• Order and manage inventory
• Enhance customer experience with our ‘serve, solve, and sell’ method, helping bring the Asurion Connected Home product to all customers (selling on every transaction)
• Supervise, train and coach tech experts
• Ensure PPE supplies are ordered and utilized, and safety standards are met
• Manage back of house (BOH) and ensure new processes and procedures are followed
• Stand in as store manager when needed

Here’s what you’ll bring to the team:

• Ability to work flexible hours, including weekends and holidays
• 1+ years of customer service/retail sales experience
• Effective verbal and written communication skills
• 1+ years of retail supervisory experience or equivalent (preferred)
• 6+ months of smartphone repair experience or equivalent
• Motivation to meet and exceed evolving key performance goals
• Technical, problem-solving, and organizational talents
• Inventory supervisory experience; inventory counts, live inventory management or equivalent
• High school diploma or GED (preferred)
• The ability to quickly adapt in an ever-changing environment
• Customer service skills
• Reliability and flexibility in difficult situations
• Proficient in Microsoft Office with an emphasis on Excel

Get to know us:
As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our nearly 300 million customers get the most out of their devices, appliances and connections.