Lead Communications Technician Telecommunications Keene

• Assists supervisor in performance assessments of the technician staff.
• Investigates problems and concerns from other Medical Center personnel, patients and outside resources, concerning Communications Center services and operations.
• Provides system problem diagnosis and completes troubleshooting procedures for radio paging, telephone and computer system. Performs computer system maintenance and/or backup for the paging system and the voice mail systems.
• Handles operational issues, questions, and troubleshoots problems/ difficulties. Records and directs complaints and problems among co-workers to the Communication leadership. Oversees and ensures the smooth functioning of the communications system, including PBX system, audio and radio paging, census system, fire board, and HEAR radio. Locates and defines system problems, and notifies appropriate people to repair system.
• Participates in a rotation of weekend on call.
• Performs other duties as required or assigned.
• Maintains and updates Communications Center databases to ensure the accuracy of information for Center operations.
• Maintains and issues spare radio pagers as required and per procedure.
• Provides training and guidance for employees. Assists in system training.
• Ensures all emergency situations are handled according to policy. Follows up on any problem or concerns related to Emergency situations.

• Demonstrated expertise in all Center operations, systems and equipment.
• High school graduate with 2 years of experience as a Hospital Communications Technician required.
• Excellent organization, initiative, problem solving skills and attention to detail.
• Outstanding interpersonal communication and customer service skills and ability to work both independently and as part of a team required.

Required Licensure/Certifications

• None