L2 Production Support Jobs

Role: L2 Production Support

Location: Sterling, VA; Columbia, SC or Troy, AL

Job Type: Full time/ Permanent role

Your future duties and responsibilities

Client is looking for a L2 Production Support with hands on AWS team member to provide support for medium to high complexity tasks and activities. May create and develop software solutions to application errors reported. Escalates unresolved issues to proper personnel. Provide Level 2 end-user support, which may include: providing systems administration assistance, coordinating stakeholder discussions, updating user documentation or conduct training.

Required qualifications to be successful in this role

• Minimum 2+ years direct experience with application or infrastructure operations and support.

• Experience in a broader array of specialized areas such as infrastructure systems, enterprise applications such as UNIX, AWS, autosys, monitoring tools, databases, information security tools, middleware, messaging, commercial cloud tools, etc.

• Experience in general application and infrastructure support (incident, change, problem management, controls, monitoring production processing), ITIL framework and processes, Knowledge management system, ticketing systems (Remedy or ServiceNow) and Service Levels (SLA).

• Good organization and communication skills. Strong aptitude for attention to details.

Knowledge of PC usage and related software packages (e.g. outlook, browsers, SharePoint, Office Suite).

• AWS Hands on Experience and Certification a must.

Desired Skillset

• Automation

• Scripting