Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Knowledge & Training Specialist Jobs
Recruited by Fullpath 9 months ago Address New Jersey, United States

Knowledge Management Professional Jobs

Company

Fiserv, Inc.
Address , Berkeley Heights, 07922
Employment type FULL_TIME
Salary
Expires 2023-09-18
Posted at 9 months ago
Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Knowledge Management Professional

What does a Knowledge Management Professional do at Fiserv:

The Knowledge Management Associate will lead the BU Knowledge Management program with a client focus, program management acumen and a data-driven decision-making approach.

Knowledge starts with the client. Articles are created as a by-product of the problem-solving process. This means that articles are written in the customer context, making information inherently relevant and easily searchable.

As the Knowledge Management lead for the BU, you will wear multiple hats. You will be an expert user and go-to-person for the KM tool (Service Point / Right Answers). You have the ability to write, edit and review articles, and can coach and support associate knowledge creation initiatives.

What you will do:

  • Monitor the effectiveness, maintenance and use of the KM program and implement improvements.
  • Identify the individuals in the organization with knowledge in specific area are critical to the performance of the organization and enroll them in the process of managing that knowledge.
  • Assist with BU client training initiatives
  • Providing oversight of all knowledge management tasks associated with collecting, validating, storing and distributing knowledge.
  • Maintain the quality of content with knowledge monitoring. Measure how effective each article is at solving problems and put prioritization toward high-demand, cost-reducing knowledge.
  • Plan, develop, stand up, support, and promote collaborative techniques such as a BU community of practice to facilitate sharing of ideas and work among internal teams.
  • Implement enterprise Knowledge strategy incorporating current business processes and recent technological innovations.
  • Create an awareness of the behaviors and culture needed to promote knowledge management and guide and support both individuals and teams in embracing a change in behavioral style, moving from data/information push to knowledge pull and sharing.

What you need to have:
  • Knowledge of Service Now and Right Answers
  • Strong oral and written communication skills with the ability to communicate technical and non-technical information.
  • Five years of industry experience
  • Ability to manage own work on multiple concurrent projects
  • Strong organizational and time management skills. Ability to manage multiple competing priorities.
  • Must understand the KCS Knowledge-Centered Support methodology
  • Prior hands-on project management experience.
  • Proficient with MS Office
  • Ability to communicate with all levels of management and staff
  • Understanding of digital payments products, like Bill Pay, Zelle, Compass and PartnerCare.
  • An undergraduate degree or equivalent experience required.
  • Excellent problem-solving, analytical and investigative skills
  • Excellent written and verbal communication skills
  • Experience with business process analysis and documentation / mapping
  • Prior experience with Knowledge Management methodologies, tools, and concepts
  • Project management experience (development of plans and schedules, issues, risks, etc.)

This role is not eligible to be performed in Colorado, California, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.