Junior Operations Analyst Jobs

About 1A Auto

1A Auto is a high growth e-commerce company and we pride ourselves on employing the best talent.
Each team member brings a unique skill set to the table and collectively have a track record of accomplishing the most challenging of goals. We are an online aftermarket auto parts retailer headquartered northwest of Boston. We are a leader in our market and are positioned for further growth. We offer a great “can-do” culture, a casual work environment, and the opportunity to apply your skills in a rewarding situation.

We are passionate about empowering people to do their own auto repairs. Our company’s mission is to make your car projects go smoothly and to become your trusted source for auto parts. We treat our customers like family. And our niche is to provide great value, exceptional customer service and education to make customers confident in their decision to do their own repairs.

Overview

The Jr Operations Analyst will be responsible for supporting daily Fulfillment Operations, Process Improvement Initiatives, and ad-hoc projects. The analyst will support multiple Fulfillment Centers (FC) and is a key liaison between FC management/personnel and technical teams to analyze and evaluate system functionality and processes to meet business needs. The analyst will test and implement new functionality and enhancements of existing applications and facilities based on specific business needs. The position will be measured by its effective use of technology and process development to assist in reducing costs, increasing accuracy, improving throughput, and reducing the cycle time to deliver products to our customers.

Responsibilities:

Support Fulfillment Center Operations in Driving Increased Efficiencies:

• Identify, analyze and test system configuration and changes to support new processes, close process gaps and implement process improvements.
• Partner with FC Operations to identify and scope process and facility changes that support business objectives.

• Coordinate facility, process and/or system changes with the FC, IT, vendors, and other departments.
• Assist with the rollout of all WMS related system releases.
• Identify opportunities to optimize storage and processing capacity (layout, process flow, order fulfillment and material handling equipment).

Support Daily Fulfillment Center Operations with Training, Reporting, and System Support:

• Troubleshoot system and process issues, find their root cause, and any necessary corrective actions to resolve them permanently.
• Work with Operations and Development teams to implement and support applications and solutions.
• Develop, improve, and update current operations analytics, supporting metrics, dashboards, and KPIs for FC operations and ad-hoc project needs.
• Create and maintain clearly written SOP’s (Standard Operating Procedures) and support FC training programs; providing training when needed.

Other Functions:

• Performs other duties as required.

Qualifications:

• Knowledge of project management techniques and tools.
• Advanced experience with Excel such as complex formulas, pivot tables, vlookups etc.
• Comfortable working under deadlines and with senior stakeholders.
• Strong analytical, problem-solving, and decision-making skills.
• 1-3 years’ experience as an Analyst, Industrial Engineer, or Operations Supervisor/Manager in a fulfillment or distribution center.
• Experience in supply chain management, warehousing, and fulfillment.
• Ability to communicate with both technical and non-technical audiences and deliver training.

Preferred Experience:

• Experience in employee interaction and change management.
• Experience with Facility Layout, Racking Profiles, and new site startup.
• Super User expertise with Warehouse Management Systems, Warehouse Control Systems, Pick-to-light, and other supply chain execution systems.
• Experience in writing SQL based queries to analyze data, create reporting/dashboards, and troubleshoot system issues.
• Experience using Power BI is a plus

Education/Certification:

• Bachelor’s Degree or equivalent combination of intellectual instruction and work experience.

Please note: This job description is not all inclusive, but rather is intended to capture the majority of the job functions.