Junior Itsm Systems Engineer | 100% Remote

Position Title: ITSM Systems Engineer
Job Location (City, State): 100% Remote
Duration for this position: 6 months (Multiple extensions)
Role Description
The ITSM Systems Engineer II performs aily administration of one or more monitoring and discovery tools, such as: Micro Focus Universal Configuration Management Database (uCMDB), Micro Focus Discovery and Dependency Mapping (DDM), Micro Focus Business Availability Center (BAC), Micro Focus Business Service Management (BSM), Micro Focus Sitescope, Micro Focus Operation Manager (Omi/OMw), Micro Focus Network Node Manager (NNMi), and Dynatrace
Skills
Collaborates with other technology teams across the enterprise, i.e. application, database, server, storage, network, security, NOC, etc. to develop effective monitoring solutions and implement automation where needed.
Ensures stable performance through continuous performance monitoring and tuning.
Ensures network monitoring servers and software (Microfocus Network Node Manager) platforms are maintained and can quickly detect, diagnose, and resolve network performance problems and outages.
Generate, assess, and improve alerting with a focus on proactive alerting and self-healing.
Support the Network Operations Center (NOC). The NNMi tool monitors all network devices. NNMi is a critical application that must be administered and maintained with the mindset of uptime. Discount Tire stores are connected using Wide Area Networking. These WAN circuits are critical to store sales and operations.
The candidate is responsible for maintaining and patching the NNMi Application and associated iSPI applications.
Patching of the servers and maintaining the HA configuration.
Develops dashboards utilized by business partners and IT customers
Monitors event activity and performance regarding servers, networks, security, Configuration Management Database (CMDB) and applications
Provides day-to-day support, maintenance and troubleshooting of supported tools
Ensures the availability, performance, and security of supported tools
Verifies integrity of monitoring and discovery services; communicates process with stake holders and to ensures knowledge transfer is current, useable, and understood by both technical and non-technical users
Prepares intake documents (turnover documents).
Ensures recommendations are supported and implemented
Works with Business Systems Management (BSM) team and appropriate stake holders to support MicroFocus Application Performance Management and discovery products
Monitoring Configurations
Auto-discovery of devices for new store devices
Node groups and Interface groups
Monitoring of remote data center and remotely located equipment
Develops dashboards utilized by business partners and IT customers
Create training materials and train the Service Desk and NOC personnel
Inventory of devices in NNMi
Configuring reports
Review critical devices and notify appropriate team(s)
Have a thorough understanding of Critical systems
Installs and/or upgrades existing applications following best business practices and Company procedures
Participates in Business Continuity planning, testing and execution
Analyzes and identifies trends with a focus on Continuous Strategic Improvement (CSI) and leads initiatives
Keeps abreast of industry advancements and industry best practices
Other duties as assigned