Junior Data Engineer Jobs

The Junior Data Engineer provides technical data support to cross functional teams who are
diagnosing, troubleshooting, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. Provides support to customers/users where the product is highly technical or sophisticated in nature.

Key Responsibilities

• Communicate effectively with internal teams and key stakeholders both proactively and reactively.
• Perform investigation/documentation/reporting for customer-impacting or recurring issues
• Implement workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion
• Enter data into trouble ticket system in an accurate and complete manner to document problems including diagnostic results and multiple product correlation as well as escalation and provide feedback for knowledge database
• Research and analyze platform issues working cross-functionally across Tyler teams and customers to identify root cause and corrective actions
• Support the development, product, & implementation teams through the troubleshooting and solutioning of production software issues

Experience/Education

• Experience solving complex technical problems with creative solutions
• Knowledge of .NET, JSON, Node.JS
• Effective analytical ability, particularly in a technical, data-oriented environment.
• Strong organizational & prioritization skills.
• Excellent interpersonal skills.
• Management Information Systems or other IT specialty
• Excellent written and verbal communication skills.
• Experience with AWS cloud tools such as S3, Lambda & Batch
• Bachelor’s degree preferred, or equivalent, in Computer Science,
• In depth knowledge of SQL, T-SQL, and/or Postgres
• 3+ years of experience in the field or related area