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Customer Support Specialist - Join Our Talent Pool!

Company

Air Apps

Address United States
Employment type FULL_TIME
Salary
Category IT Services and IT Consulting,Software Development
Expires 2023-09-29
Posted at 8 months ago
Job Description

Are you a forward-thinking Customer Support Specialist with a passion for delivering exceptional service and resolving customer issues? Do you envision using your skills to enhance and refine customer support strategies for seamless user experiences with iOS apps?

If you're enthusiastic about providing effective and user-centered solutions and are eager to contribute to a dynamic and app-focused environment, then continue reading – because we're seeking professionals like you to join our dedicated team!


🌍About Us. We are a 100% remote company with just over 50+ employees working across the globe every single day to build products that enrich people's lives. We combine the simplicity and greatness of Apple products by creating utility and productivity apps that make people's lives easier. Our apps have been downloaded over 100+ million times and received over 2 million ratings with an average of 4.7 stars.

📱Our Apps. At the heart of our innovative product lineup is our flagship app, Hello AI. Powered by state-of-the-art natural language processing and machine learning algorithms, Hello AI is a revolutionary chatbot app that offers users an immersive language learning experience, enhances writing skills, and facilitates engaging conversations.

💭Our Mission. Through Hello AI and our suite of AI-powered apps, we aim to empower individuals with the tools they need to unlock their full potential, expand their knowledge, and foster meaningful connections.

🧘Our Culture. Experience the ultimate freedom of a fully remote, results-driven work style that amplifies productivity and harmonizes work-life balance. Engage with our vibrant international team through coffee calls, dynamic team meetings, and exhilarating hackathons. Embark on an extraordinary journey with Air Apps, where audacious ambitions become triumphant realities.


What We Look For:

To stand out in the realm of iOS customer service, emphasize:

  • Your capacity to innovate and create unconventional approaches that elevate conventional customer support strategies.
  • A genuine enthusiasm for providing top-notch iOS customer experiences, a steadfast commitment to staying updated with industry trends, and a flexible mindset to adapt to the evolving landscape of iOS customer support.
  • Familiarity with and a keen understanding of app store guidelines, user feedback best practices, and industry standards, ensuring that our iOS customer service aligns with user expectations and platform requirements.
  • Proven expertise in user communication, issue resolution, cross-functional collaboration, and holistic customer service strategy.
  • An impressive track record highlighting your most impactful customer service experiences.


What's in it for You:

  1. Be a Pioneer: Contribute to the forefront of AI app design and user experience, shaping the future of mobile technology.
  2. Creative Freedom: Embrace your creativity and take bold design risks while working on projects that inspire you.
  3. Collaborative Environment: Collaborate with a diverse team of developers, designers, product managers, and data scientists, where your ideas will be heard and valued.
  4. Continuous Growth: Stay at the cutting edge of frontend development trends and technologies, with opportunities for professional development.
  5. Impactful Work: Witness your code come to life and make a meaningful impact on millions of users' lives.


Disclaimer

This position is fully REMOTE, no re-allocation or visa sponsorship is provided. You will be able to work from anywhere; however, you will be hired in your legal country of residency.