Job File Coordinator

Summary Perform all job file coordinator tasks related to customer calls, job monitoring, tracking, coordination, and audits of jobs. Create preliminary estimates and job file backup. Perform general office duties, such as drafting correspondence, filing, and creating reports.
Primary Roles And Responsibilities

• Maintain external communications
• Job File Communication and Reporting
• Monitor and ensure client requirements are followed
• Complete job file audit process
• Job File Documentation
• Prepare job file reports
• Perform job file backup
• Perform job close-out
• Monitor job file audit status
• Maintain job file WIPs
• Monitor job file status
• Review and validate initial field documentation
• Perform daily job file coordination
• Job File Communication and Reporting
• Maintain internal communications
• Create preliminary estimate
• Complete and review job file documentation for final upload and the audit process
• Job File Coordination

Necessary Experience and Skill Set

• Superb customer service, administrative and verbal and written communication skills
• Experience in the commercial cleaning and restoration or insurance industry is desired
• A minimum two years of business experience
• Experience in writing estimates and the job file process
• Working knowledge of current business software technologies

Formal Education/Training

• Associates/bachelor’s degree preferred
• High school diploma/GED

Physical and Work Environment Requirements
This is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.