It Technician Jobs

Are you a skilled IT technician with a passion for Information Technology Service Management (ITSM)? RBR-Technologies is looking to hire a driven Information Technology technician to provide direct support for our company's user base. RBR utilizes Microsoft 365 for all corporate infrastructure, has 140+ users, and a $1M+ IT budget. This position is a hands on and will grow with the company.

RBR-Technologies is a small service-disabled veteran-owned information and technology business founded on the basic principle of delivering customer mission success. RBR-technologies prides itself on our commitment to mission success as exemplified by the trust our customers and contract partners place in us. From RBR's first employee to the present day, every team member has a passion for mission success. Since 2011, we have continued to employ the highest caliber of professionals whose success is attributed to the intelligence, dedication, and years of experience within many government organizations including the Intelligence Community (IC), Department of Defense (DoD), and Defense Information Systems Agency (DISA).

Responsibilities

The roles and responsibilities for the IT Technician include:

• Investigate system alerts and take appropriate actions as identified as organizational incident response plan.
• Perform troubleshooting for Device problems and provide replacement devices when appropriate.
• Manage office network infrastructure (with assistance from Network SMEs), Infrastructure includes CAT-5 cabling, router, switches, and Wireless access points.
• Assist user base with understanding device functionality.
• Manage organizational Informational Technology Device inventory (laptops, MFAs, peripherals, etc..)
• Create incident tickets and document resolving actions taken to resolve issues.
• Present the Information Technology portion of on-boarding to new hires.
• Manage organizational Printers (currently 3) and Peripherals.
• Monitor support request queues
• Create, Modify, and Delete user Accounts
• Perform License and Account Audits
• Utilize remote desktop software/services to manage/support deployed workstations.
• Draft and provide weekly IT support activity reporting to organizational leadership.
• Provide Basic end-user training/familiarization on standard baseline software (Windows 10, One-Drive, Teams, Outook, and Adobe Pro).
• Triage support requests, take resolving actions, and escalate or close support requests.
• Create knowledge articles to allow Tier 0 support for workforce.
• Maintain organizational network/system documents in Visio (Physical Network Diagram, Logical Network Diagram, and rack Elevations).
• Install software packages to user workstations
• Baseline User Workstations
• Create, Modify, and Delete Distribution Lists, Security Groups, and Shared Mailboxes
• Provision and Issue MFA Tokens

JOB TITLE: Regional Tanker Truck Sales Representative DEPARTMENT: Sales
FLSA STATUS: Exempt REPORTS TO: Truck Sales Manager
Summary
Reporting to the Truck Sales Manager, the incumbent develops and maintains Seneca Tank's customer base. The Representative is responsible for sourcing prospective customers, deepening existing customer relationships, preparing quotes, and securing orders. The incumbent also collaborates with Production Department staff to ensure the leading customer experience for all orders produced.
Assigned Territory
Minnesota, North Dakota, South Dakota, and Wisconsin
Supervisory Responsibility
This job has no supervisory responsibilities.
Essential Job Functions

• Ensure Orders are clean, clear, and complete
• Prospect for new "right fit" customers
• Log all leads, opportunities, and activities in CRM system
• Follow ST Truck Sales Core Process

Competencies

• Job requires commitment to customer satisfaction-providing prompt, courteous service to customers and keeping commitments made to them
• Job requires being a team player. This includes facilitating success of co-workers.
• Ability to work independently and collaboratively
• Ability to effectively manage multiple projects simultaneously, frequently switching between tasks and priorities
• Knowledge of principles and methods for showing, promoting, and selling products or services
• Ability to interpret and understand engineering drawings
• Ability to read, write, speak and understand English
• Ability to initiate and maintain positive working relationships with co-workers, vendors, and clients
• Ability to demonstrate high level of accuracy and attention to detail
• Ability to communicate effectively with internal and external customers both orally and in writing

Competencies Continued

• Working knowledge of mechanical design principles
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Physical Demands
See Page 3
Equipment And Software

• Equipment: desktop/laptop computer, cellular/landline telephone, copier/scanner/fax machine
• Software: word processing, spreadsheet, internet, enterprise resource planning (ERP), and intranet project scheduling software

Safety
Follow policies found in Seneca Tank's Safety Manual.
Appearance And Conduct

• Vehicle must be clean and properly maintained all times when used for meeting with customers
• Clothing must be clean and meet Seneca Tank's standards (i.e., dress slacks and white, blue, or black shirts with collars bearing the Seneca Tank logo)
• Must maintain clean and neat appearance, including reasonable hair length as determined by the Director
• Must refrain from using profanity and crude language

Special Conditions Of Employment

• Must possess and maintain current DOT Medical Examiner's Certificate
• Must possess and maintain Class C - Operator's license and Commercial Driver's License (CDL) with tanker and air brake endorsements (hazardous materials endorsement preferred)
• More than 40 hours of work may be required during any week to meet customer and company needs
• Must meet and maintain Company insurability standards
• Upon receiving conditional offer of employment, job candidates are required to pass a pre-employment physical and drug-screen
• Frequent travel is required, often involving up to several hour of driving per day, including overnight trips
• Incumbent is subject to random drug testing

Qualifications

• High school diploma or equivalent.
• Bachelor's degree with a concentration in Business, Engineering, or Transportation Logistics, preferred.

Disclaimer
This document is intended to describe the general nature and level of work performed by employees assigned to this job. It is not an exhaustive list of all duties and responsibilities of the job holder. Management reserves the exclusive right to alter this job description at any time without notice.
Employment at Seneca Tank is "at will" or voluntary on both the part of the Company and the job holder. Employment is not for a set period of time and may be discontinued by either party for any lawful reason, with or without notice. This job description is not an employment contract.
Physical Demands
(Without Accommodations)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Amount of Time: Never (N) Rarely (R): < 1/3 Occasionally (O): 1/3 - 2/3 Frequently (F): Over 2/3
Movement
N
R
O
F
Climb - Stairs/Ladder
X
Balance
X
Stoop
X
Bend - Neck
X
Bend - Waist (forward/sideways)
X
Twist - Neck
X
Twist - Waist
X
Kneel
X
Crouch
X
Crawl
X
Feel Objects
X
Handle
X
Grasp
X
Finger - Pick, Pinch, Type
X
Reach above shoulder height
X
Reach below shoulder height
X
Driving
X
Repetitive Motion - Arms, Hands, Fingers, and/or Wrists
X
Auditory
Hear
X
Talk
X
Olfactory
Smell
X
Lift/Carry
Up to 10 lbs.
X
Up to 25 lbs.
X
Up to 50 lbs.
X
Up to 100 lbs.
X
Over 100 lbs.
X
Push/Pull
Up to 10 lbs.
X
Up to 25 lbs.
X
Up to 50 lbs.
X
Up to 100 lbs.
X
Over 100 lbs.
X
Up to 50 lbs. while lying on back
X
Vision
Yes
No
20 inches or less
X
20 feet or more
X
Color Vision
X
Peripheral Vision
X
Depth Perception
X
Adjust Focus
X
Endurance
Yes
No
Sit - for long periods of time
X
Stand - for long periods of time
X
Walk - long distances
X
Physical Surroundings and Hazards
Yes
No
Extreme Cold (below 32°F)
X
Extreme Heat (above 100°F)
X
Loud Noise - must shout to be heard
X
Vibration to extremities or full body
X
Poor Ventilation; Dust, gas, mists, fumes, steam, odors, and/or airborne particles that affect respiratory system, eyes or skin
X
Toxic or Caustic Chemicals
X
Required Protective Equipment: Respirator, Earplugs, Eyewear, Gloves, and/or Welding Shield, etc.
X
Electrical Shock
X
Work in high, exposed places
X
Moving Mechanical Parts/Machinery
X
Flammable, Explosive Gases
X
Explosive Chemicals
X
Small enclosed areas that could cause claustrophobia
X