Position: Information Technology Technician
Reports to: Information Technology Manager
Department: Information Technology (IT)
Purpose: The IT Technician will install and maintain computer systems and networks aiming for the highest functionality in our Planet Fitness retail locations. This position will also guide users of the systems to appropriately and safely use the IT infrastructure by following the required policies and procedures established by the Director of IT.
Duties And Responsibilities
- Utilize ticketing system to document and prioritize work by constantly monitoring and managing the tickets in queue and respond to requests in a timely fashion
- Install and set up network, computers, and peripheral components at presale venues, new clubs, and for Regional Directors, Regional Managers, and other traveling corporate staff members.
- Troubleshoot phone, internet, Wi-Fi issues, audio/video, and security issues. Provides status updates and notifications of completion to the IT Manager and Director of IT.
- Support, troubleshoot and maintain new technology implementation
- Ensure compliance of Payment Card Industry (PCI) requirements, firewall system, and Wi-Fi network per Planet Fitness standards and recommendations at all locations owned and operated by Excel Fitness.
- Interface with third-party vendors and technicians
- Train and support users in new and existing IT systems, policies, and procedures
- Record and maintain documentation of each club’s IT infrastructure / environment
- Works closely with the IT Manager in administering end-use devices, software, and infrastructure support.
Qualifications
- Fundamental understanding of computer networks and ability to identify, troubleshoot, and document network connectivity and performance issues.
- At least 1-2 years of experience in hardware and software installation/integration is required
- A+ Certification, Network + Certification, and Microsoft Certifications preferred
- Excellent customer service skills, as well as verbal and written communication skills
- Ability to convey information to internal and external customers in a clear, focused and concise manner.
- Exceptional time management skills and problem resolution skills
- High School diploma or equivalent required
- Ability to demonstrate and exhibit Excel Fitness’ Core Values of Humility, Integrity, Dedication, Accountability, and being a Team Player.
- Familiarity with software and hardware-based firewalls; anti-virus, anti-malware, and other associated technologies.
- Ability to work independently and as part of a team
- Understanding of wireless devices and how to integrate them onto a network is preferred.
- Must currently hold a valid state driver’s license and an acceptable driving record
Supervisory Responsibility: This position has no supervisory responsibilities.
Work Environment: This job operates remotely at fitness club locations in an assigned region and routinely uses standard office equipment such as computers, photocopiers, fax machines and phones. The noise level in the work environment is may be loud when in the club.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 35 pounds and occasionally lift and move objects up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee will be required to climb and stand on a ladder approximately 8 feet in height.
Position Type/Expected Hours of Work: This is a full-time, nonexempt position. A nonexempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. Days and hours of work are Monday through Friday, between 8:30 a.m. and 5:00 p.m.
Travel: 20-60% travel is expected for this position. Must be willing to travel based on company need to locations outside of assigned regions as required. Overnight trips will be necessary when traveling to assist with launching new clubs.
EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience.
CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB:
