It Systems Specialist Jobs

IT Specialist:

Interact and coordinate with internal clients, to respond to support requests in a timely manner. The primary responsibility of this position is to provide technical assistance by phone, chat, or physical meetings with end users. Dispatch and monitor break/fix repairs with respect to all end user devices and peripherals (e.g., laptops, desktops, printers, monitors, docking stations, mice, keyboards, headsets, mobile devices, cameras, smart hand support for audio/visual and conference equipment and systems) (collectively, “End User Devices”);

Work with all other IT departments as needed to support the IT infrastructure or client business needs. This can include installing and troubleshooting server and networking hardware. Position also acts as a liaison relating business issues to technical teams.

IT Support Specialists are the frontline support for all IT/IS item requests during and after regular business hours.

. The IT Support Specialist is required to properly solve, track and document all issues. IT Support Specialists are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.

This will be a hands-on role maintaining the business functions to support our end users, and be 24x7 on-call for incident management support (oncall rotation where available) to ensure high system uptime and end user satisfaction. Onsite or Remote support may be needed during the business day and/or after hours.

Actions

1. Provide onsite and/or remote, chat, phone, or video conference support to end users when needed.

2. Troubleshoot & resolve basic Computer/Laptops hardware, Network, Telephony, Software & Applications error messages, and collectively, company owned “End User Devices”..

3. Prepare and Install Computers, Laptops, Monitor and Phone Systems and others with proper software/hardware and configuration specs.

4. Perform corrective and preventive maintenance, making best use of equipment warranty when needed and coordinating proper part replacement and service.

5. Perform database update to systems required for tracking of Tickets, employee assets, employee information (HRIS/Roster) in accordance with policy and procedures.

6. Basic management of Active Directory user credentials as per company policies.

7. Provide support to client/account implementations, changes and/or growths.

8. Attend service window that requires accounts for updates or growth or changes within them when needed.

9. Escalate unresolved problems, in a timely matter, to known points of contact when necessary.

10. Follow, report, and execute security policies related use of technology equipment.

11. Recommend changes to policies and procedures that have to do with processes that involve any Technical Support service.

12. Provide weekly reports with statistics, projects status, compliance, and other metric related items.

13. Perform any task, duty, special projects, or service required by direct superior.

14. Partner with inventory / asset management teams to ensure we have an accurate inventory of all Sitel equipment that is in use, available to use, or damaged, etc. All assets shipped out and/or returned need to be tracked, within the appropriate tool. This position is responsible to have proper inventory for their site and/or remote users.

15. Work with Logisitcs team to image and ship equipment for newires and replacement equipment

16. Provide support to the logistics team as need to help meet client ramp needs.

Specific Competencies:

1. Maintain and Apply Technical Knowledge

Maintains current subject matter expertise relevant to position (e.g., accounting, information systems, metrics, policy / work standards, quality, etc.); applies in problem solving & decisions.

2. Compliance, Accountability/Adaptability

Takes ownership (holds self-accountable) for outcomes; follows policies and requirements; participates constructively in completion of tasks requested by supervisor; responsive to requests in domain of accountability; adapts to change, unforeseen events; is flexible; open to new ideas; makes adjustments to meet changing needs and opportunities.

3. Documentation, Information Management, Accurate Reporting

Maintains information for record keeping needs and ease of retrieval; examines information for trends that lead to new knowledge; prepares reports, emails etc. that are clear and informative to the reader and accurate in content.

4. Problem Solving, Analysis, Evaluation

Recognizes and responds to problems (technical, process, situational), in a proactive/timely manner; develops and applies solutions that achieve short and long term goals; uses criteria to determine if performance, programs, processes or events reach a standard or require a particular response; is competent with quantitative as well as qualitative analysis; analytical agility; engages in appropriate analysis before making decisions and completing work.

5. Relationship Management

Demonstrates skill in building and maintaining effective working relationships with others throughout the company, as well as with those external to the organization; consults and collaborates with others on a broad scale, yielding buy-in and commitment; responds to requests and issues in a timely manner, builds trust and loyalty.

IT Sup port Specialist

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• Health insurance
• 401(k) matching
• Referral program
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Denver, CO 80247: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location