It Systems Administrator Jobs

We are seeking a full time employee to provide Information Technology Management Services to our firm. The selected candidate will support the IT needs of our Washington, DC office and our staff working on site in their homes and/or at client site locations. The estimated total personnel supported is 30. Support will be provided 8 hours/day during standard business hours.

Position Duties:

• Schedule and perform modification, configuration and application testing/installation of new hardware, operating systems and peripherals;
• Develop and monitor policies and standards related to the use of computing resources, performance, disaster recovery and project planning;
• Responsible for collecting IT inventory, decommissioning unused assets, setting up, configuring, imaging, and deploying PCs, laptops, printers, and other desktop IT assets, performing data transfers, recovery, and setup, assisting end users, and managing user accounts;
• Provide primary interface with vendor support service groups or provides internal analysis and support to ensure appropriate notification during outages or periods of degraded system performance.
• Maintain data files and monitor system configuration to ensure data integrity; maintain and test/confirm regular data backups;
• Maintain and support security measures and make changes to address the threats and exposures that may arise;
• Printer setup and deployment;
• Follow up on outstanding requests and ensure timely resolution;
• Install new software releases and system upgrades, evaluate and install patches, and resolve software-related problems;
• System vulnerability assessment and management; Response to security threats, attacks, and similar events; Development of threat prevention strategies
• Manage electronic mail credentials, access and use (Office 365 administration);
• Responsible for cybersecurity and systems training for users;
• Create/deactivate accounts and configure hardware as part of on-boarding/off-boarding process; Account management, network rights/permissions, access network shares, password resets;
• Manage Information Technology related budget and expenses.
• Monitor the performance and capacity, availability and recoverability of systems;
• Develop new strategies and IT procedures to increase efficiency, enhance workflow, and improve customer satisfaction;
• Show initiative in providing great customer support, guiding and troubleshooting with people of varied technological levels;

Candidate Requirements:

• 5+ Experience with supporting Local Area Network, IT desktop/laptop infrastructure and server-related issues.
• Active Directory maintenance experience;
• Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
• Client PC connectivity – ethernet, TCP/IP and VPN;
• Ability to communicate technical information, both verbal and written, to a wide range of end-users;
• Current knowledge and awareness of Cybersecurity issues, threats, IT security systems and protocols
• Strong customer service and troubleshooting skills;
• Bachelor’s Degree in Information Technology, Computer Science or related field required;
• Industry certifications and memberships a plus.
• Windows 10 and Microsoft 365 administration experience a must;

Travel Required:

Rarely, travel to remote office locations in the Washington, DC metropolitan area may be required.

Job Type: Full-time

Pay: $55,000.00 - $85,000.00 per year

Benefits:

• Professional development assistance
• Vision insurance
• Paid time off
• Life insurance
• Health insurance
• Dental insurance
• Tuition reimbursement
• 401(k)

Experience level:

• 5 years

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Washington, DC 20011: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• IT Support: 5 years (Required)

Work Location: One location