It Support Technician (Oil City, Pa)

We are currently looking for an IT Support Technician for our client, a Commonwealth of PA entity. This position will be responsible for assisting IT staff by providing Tier 2 support for hardware and software and installation and troubleshooting services.

This contract position is a long-term,40 hours per week role. This position is 80% onsite & 20% remote in Oil City, PA, with travel required. Preferred candidates would be local to the Oil City, PA Area.

This is a W-2 role as a Stage 4 Solutions employee. Health benefits and 401K are offered.

Responsibilities

Installs computer system hardware, software, and related peripherals in accordance with departmental procedures and technical manuals.

Installs and troubleshoots Cisco VPN routers and CISCO AnyConnect VPN software.

Assigns workstation names for PCs being added to the network using Active Directory.

Installs related software (Windows, applications, network drivers) needed for the proper functioning of the complete system and all interconnected devices.

Upgrades or repairs existing PC equipment by replacing or adding memory, hard drives, and I/O cards as required.

Install and troubleshoot Cat5e/6 network cabling, terminations, and patching.

Provides direct support for workstation requests and issues, both on-site and remotely.

Troubleshoots individual PC problems resulting from SCCM pushes. Creates and updates Remedy tickets.

Ensures mobile devices and adapters are kept current with the latest patches, drivers, firmware, and software updates as well as routinely monitoring devices to ensure they are being connected to the LAN and receiving updates.

Mobile iOS device support.

Support for telecommunication equipment and services, including wiring, analog lines, VoIP sets, audio and video conference equipment, smartboards, web conferencing, and unified communications (i.e. Skype for Business).

Requirements

4 years of experience in the following:

• Experience installing, configuring, and troubleshooting PC hardware/software in an enterprise LAN/WAN environment.
• Experience installing and supporting laptops/docking stations.
• Experience installing and supporting multifunction print devices.

2 Years Of Experience In The Following

• Experience with Remedy or similar ticketing systems.
• Experience with premise cabling (installing Cat5e/6 cable and terminations).

Possess The Following Core Competencies

• Ability and flexibility to travel to attend trainings, and meetings, or assist other districts when required.
• Experience creating process documentation (strong writing skills).

Desired Skills

Experience with Active Directory, Hyena System Management Software, and Microsoft System Center Configuration Manager.

Experience in project management, leading team deployments.

Experience reading and interpreting architectural and electrical plan sets used for remodeling facilities and/or building new facilities.

Experience with Cisco VPN router installation and support.

Please submit your resume to our network at https://www.stage4solutions.com/careers/(please apply to the IT Support Technician (Oil City, PA) role).

Please feel free to forward this project opening to others who may be interested.

Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates' qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information or other applicable legally protected characteristics.

Compensation: $21/h-$24/h.