It Specialist (Tcf Intern)

Summary
These positions are located in the Office of Information Technology (OIT), End User Services (EUS), End User Operations (EUO). There is one vacancy in each of the following locations:
District 2

• Dublin, Georgia
• Columbia, South Carolina
• Louisville, Kentucky

District 4

• Denver, Colorado
• Houston, Texas

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Duties
The Technical Career Field (TCF) is a national workforce development program within VHA that was designed to replenish technical staff in critically identified positions. This program is designed to prepare the intern to assume the responsibilities of an IT Specialist.
The TCF represent those technical fields where VA-specific knowledge and experience is desirable for success in the field. Individuals selected follow a formal training plan for two years during which they are trained, coached, and supervised by a preceptor. Preceptors are selected annually, through an extensive application process, for their technical expertise, their commitment to training and the suitability of their facility as a training location.
Selectees will be required to sign Mobility, Training, and Continued Service Agreements.
This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles:

• 411 - Technical Support Specialist - Customer Service and Technical Support - Provides technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational process components. (i.e., Master Incident Management Plan, when applicable). (Operate and Maintain)

For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.us-cert.gov/workforce-development/cyber-career-pathways
This is a non-bargaining unit position.
This job announcement will remain open for 5 business days.
The initial application review cut-off for this job announcement is 100 applications. The first 100 applications received will be considered first. Applications received after the initial cut-off number (100 applications) may not receive consideration unless otherwise requested by management.

Work Schedule: This Position supports 24/7 operations throughout the calendar year. Work is typically performed on the day shift; however, candidate may be subject to overtime work, shift work, and/or work on rotating shifts to include evenings, weekends, and holidays.
Compressed/Flexible Schedule: Not Available.
Telework: Not Available.
Duty Location Status: You will be required to work at a VA owned or leased space. You will have to physically report to the location you are selected for. Apply for the location(s) that you are able and available to report to.
Position Description Title/PD#: IT Specialist (TCF Intern)/PD14104A
Relocation/Recruitment Incentives: Not Authorized.
Financial Disclosure Report: Not Required.
Physical Demands: The work is sedentary. Some work may require walking and standing in conjunction with travel and attendance at meetings and conferences away from the work site. Work may require moderate physical activity associate with equipment repair and/or maintenance involving walking, stooping, climbing, and occasional lifting of computer equipment. The physical demands may also include the ability to operate manual tools used in equipment repair.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
Major Duties:
This is a developmental position leading to a GS-11, performing assignments intended to broaden skills and provide practical experience leading to progressively more complex assignments performed under progressively less supervision. Duties listed below are at the full performance level, GS-11.

• Technical design and management of Internet services including troubleshooting and resolving problems with the design and delivery of Internet services and providing technical advice to Internet content providers.
• Maintaining, monitoring, performance tuning, backup, and recovery of data.
• Diagnosing and resolving problems in response to customer reported incidents.
• Managing accounts, network rights and system access.
• Installing, testing and maintaining network operating systems software and monitoring network capacity and performance.
• Writing, debugging, and maintaining code, and integrating hardware and software components.
• Consulting with customers to identify and specify requirements.

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Requirements
Conditions of Employment

• Selective Service Registration is required for males born after 12/31/1959
• Selectees will be required to sign Mobility, Training, and Continued Service Agreements.
• A complete application package; Resume, Transcripts, etc
• May serve a probationary period
• You must be a U.S. citizen to apply for this job
• Designated and/or random drug testing may be required
• Selected applicants will be required to complete an online onboarding process
• Subject to a background/suitability investigation

Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement.
You may qualify based on your education/experience as described below.
Basic Requirement: To meet the basic requirements for the Information Technology (IT) Management Series 2210 (Alternative A), you must possess:
Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
Transcript(s) must be submitted with your application.
OR
Experience: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.
For all positions, individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
AND
Specialized Experience: In addition to meeting the Basic Requirement, individuals must meet the specialized experience requirement. Individuals must possess one year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes:

• Ensuring IT Help Desk tracking and asset information is accurate.
• Troubleshooting IT incidents;
• Assisting with the installation and configuration of software applications;

OR

• One (1) full year of graduate level education or superior academic achievement (Education must demonstrate the competencies/knowledge, skills and abilities necessary to do the work)

OR

• A combination of education and experience to qualify at the GS-07 level.

*To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-07. For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Per Office of Personnel Management General Schedule Qualification Policies, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee's position is creditable when documented by satisfactory evidence (e.g., a memorandum from the manager, human resources director, or official documentation such as SF-52, SF-50 documenting an official detail/assignments, or other comparable documentation). The documentation must indicate whether the employee performed the duties full time or, if part-time, the percentage of times the employee performed the additional duties.
To receive credit for experience in your resume that is not within the official series and grade level of your position, you must provide official documentation of such experience as indicated above.
Note: A full year of work is considered to be 40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in employment. For information on qualification standards, visit OPM's web site at http://www.opm.gov/qualifications/standards/indexes/alph-ndx.asp.
Education
PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html.
All education claimed by applicants will be verified by the appointing agency accordingly.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Additional information
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/.
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
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DAS Information and Technology - 103
810 Vermont Avenue NW
Washington, DC 20420
US