It Project Management Sr. Analyst - Remote

Must be a current contractor with Cigna Healthcare, Evernorth Health Services, or one of their subsidiaries.
The primary Client Event Management Senior Analyst responsibility is to create written communications to internal and external stakeholders regarding technology outages and escalated issues. This individual will be collaborating with internal business partners, influencing company-wide process improvements. In addition, this individual will work with external clients to communicate process improvements, root cause/preventative measures, and outage trends.
This individual will also be required to maintain team trackers and metrics to support qualitative and quantitative information for process improvements. This individual must be flexible with their work schedule due to the needs of outages, internal and external partners, and 24X7 service.
Daily Activities include but are not limited to:
Client facing written communications in business friendly language for outages
Keep dashboards and notes up to date for all events
Be able to interact on calls to assess client impact
Communicate clearly with internal and external stakeholders
Contribute to continuous process improvement activities
Facilitate and/or participate in meetings supporting Client Event Management services
Analytics / Reporting Duties
Manage and maintain client incident reporting
Gathers data from Service Now
Uses business analytics to create and display information
Utilize Excel, OneNote, PowerPoint to prepare artifacts
Identification of recurring themes within outages to drive process improvements
Creation of playbooks to support process improvements
Skills:
The Applicant must demonstrate intermediate to strong working knowledge of,
Excellent written and verbal communication skills
Strong collaboration skills
Ability to understand and convey technical language into business-friendly terms
Service Now – nice to have
Microsoft Office Suite Tools – need to have
Tableau - nice to have not required
Understand technology concepts
Qualifications:
Minimum 2 years work experience
Intermediate technology competency
Bachelor’s degree in Technology, Business, Communications or Leadership discipline preferred
Strong interpersonal, written, and verbal communication skills preferred
Self-motivated, ability to work with limited direction
Must be a current contractor with Cigna Healthcare, Evernorth Health Services, or one of their subsidiaries.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 72,900 - 121,500 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.