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It Help Desk Assistant

Company

Tunnell Consulting
Address , Boston, Ma
Employment type
Salary
Expires 2023-06-27
Posted at 1 year ago
Job Description

Tunnell Consulting is an employee-owned, life sciences management consulting firm. Known for solving complex problems in the life sciences, we support the mission and objectives of a variety organizations including biotech, pharma, the U.S. Government, foundations, public/private partnerships, investors, and emerging companies. The variety of clients and issues that we support give our team and our organization an ever-increasing breadth of experience to add to our deep industry and functional expertise. Headquartered in the Philadelphia area, we also have a presence in Washington DC, and Boston.

Job Posting: IT Help Desk Assistant

Company:


Tunnell Consulting, Inc. (82147)


Position:


Information Technology Help Desk Assistant


Position Reports To:


CIO/Director of Business Operations


Position Summary:


Data and information management: Provide support to a project that is organizing Tunnell corporate data in SharePoint or Teams.

  • Work closely with the data and information project team to tag data content, organize information and write documentation for internal customer facing projects.
  • Create or edit and maintain supporting data and IT. documentation, FAQ’s and help guides as directed by project lead.
  • As directed migrate documents from network shared drives to SharePoint libraries. Perform related link checking, add tags/check metadata, and other quality assurance tasks.
  • Perform annual review projects, as directed by lead, to confirm roles/ access/membership and clean-up distribution lists in Teams/SharePoint.
  • Complete data entry in current document repositories as part of the overall information and data management project.
  • Identify and remove duplicate documents.
  • Update document version numbers.
  • Validate data migration.
  • Perform quality assurance checking related to data tagging/organization.

Information Technology Help Desk: Provide support to the Help Desk Analyst including but not limited to the following:

  • Laptop configuration, distribution and inventory.
  • Draft and test end user documentation.
  • Assist in new customer orientation sessions, developing and delivering IT training, and troubleshooting technical issues.
  • Organize documentation on IT Teams site.
  • Conduct cleanup on IT data lists.
  • Provide support to other special projects as directed.


Location of Duties:


Remote and onsite at our location in Newton, MA.


Tunnell is proud to be an Equal Opportunity / Affirmative Action / Female / Minority / Disabled / Veteran Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, child-birth, or related medical conditions), national origin, ancestry, age, disability, family care status, veteran status, marital status, military status, sexual orientation, gender identity, or any other characteristic protected by law. Tunnell makes reasonable accommodation for persons with disabilities to apply for employment.

Please be advised that Tunnell employees are required to be fully vaccinated against COVID-19 as per CDC guidelines and subject to legal requirements. In accordance with Tunnell’s COVID-19 Vaccination Policy, employees need to confirm that they are fully vaccinated or engage in an interactive dialogue with Human Resources to determine eligibility for a religious or medical exception, and whether making such an exception would pose an undue burden or undue risk of harm. Additionally, client-facing employees are also expected to comply with all current and future client requirements for COVID-19 safety, including but not limited to surveillance testing, masking requirements, social distancing, and any other requirements.