Internship: It Support: Full Time (June-December 2023)

Team introduction and overview

This IT support intern will be part of a dynamic team of 6 local IT service operations generalists. The intern will get exposure to a variety of IT support roles, a valuable hands-on experience in an innovative company.

The intern will assist with the delivery and setup of equipment for employee hardware upgrades and for new hires across the Waltham Campus, support end-user hardware and software issues, support events in conference and training rooms, and handle other hardware/software-related projects and tasks.

This is an onsite role at our Dassault Systèmes Waltham, MA location; no remote or offsite permitted

If you enjoy learning new things while working with a friendly group of highly skilled individuals, this could be a great fit for you!

Role & Responsibilities

Ability and willingness to self-teach new and advance software functions; coaching and instruction will be provided, but we want someone who goes after knowledge

Possess new technology curiosity and a history of self-technical education; you are not nervous about what you don't know in technology, but excited about it due to your curiosity.- Strong functional use of Microsoft Office (Outlook, Word, Excel, PowerPoint, and knowledge of Access or SQL)

Qualifications

• Currently enrolled in Associate's, Bachelor's, Master's, or Doctorate's degree program

• Must meet at least 8 of the following criteria:

o Dedicated to a high level of customer service and follow through including excellent communication skills with peers, management, and business users.

o Experience with MS Windows, MacOS, and background in Active Directory

o Experience with Microsoft SCCM and Operating System Deployment (OSD)

o Ability to lift 40 lbs

o Ability to research, design, and implement technical solutions to completion

o Ability to work independently and/or within a collaborative team structure

o Positive, self-motivated individual with high level of enthusiasm and willingness to learn and incorporate coaching and instructions into daily tasks and assignments

o Highly organized with critical attention to details

Personal Skills

Strong communication skills are very beneficial. Attention to detail, friendly (will be speaking to many users as the intern will walk up to employee desks to check their hardware and software). Must be familiar with Windows and PC hardware. Some knowledge of networking and other operating systems (Mac OS and Linux) are a plus.

Strong communication skills in two parts

• Verbally clear, concise, and grammatically correct oral (speaking) communication skills in English
• Very strong writing skills utilizing the rules of English grammar

Besides the above, a sense of adventure and a willingness to have fun through work are great tools at our disposal:)

What is in it for you

Ability to research, design, and implement technical solutions to completion. Ability to work independently and/or within a collaborative team structure

In addition to working with your direct team, as a member of Dassault Systemes NAM Intern Program you will be invited to our Speaker Series, Lunch and Learns, Networking Events and all employee functions.

We look forward to meeting with you and leaning why you feel you would make a great Dassault Systemes Intern.

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