Internal Account Manager (Bilingual Mandarin Chinese)

Job description

At VHA, our mission is to be passionately committed to providing value and profitability to our partners and employees through the VHA way. As an authorized master agent to Gen Mobile, Xfinity and Cox Straight Up Internet, and Boost Mobile, our award-winning service to the prepaid wireless industry is powered by one thing: our people. Whether it’s sales development, operations, retail or marketing support, VHA is a diverse group of servant leaders with strong core values and a performance-driven attitude who are committed to growth and success.

Role and Responsibilities

Manage an assigned portfolio of accounts

Makes outbound calls on a scheduled basis to communicate current offers, updates and promotions available to customers

Deliver a consultative and strategic approach to customer engagement in wireless equipment, marketing initiatives and airtime payments

Field, manage and resolve day to day store owner challenges while maintaining strong customer relationships

Serve as an advocate and liaison internally to effectively communicate and coordinate customer needs (commission, inventory management, shipping, orders, etc.)

Ability to sell solutions to our business owners to help increase their overall profitability Collect and analyze account data

Introduce new products and marketing initiatives in an effort to increase sales within the assigned customer base

Qualifications and Education Requirements

Bachelor’s Degree or equivalent work experience (Preferred)
2 years of experience in B2B Sales (Required)
2 years of experience in the Wireless Industry (Highly Preferred)
2 years of experience in Account Management and/or Relationship Management (Highly Preferred) Minimum 2 years of experience in a phone-based sales or customer service environment

Preferred Skills

Customer relationship management (CRM)
NetSuite
Communication skills (listening, verbal, oral and written) Sales in retail or wholesale

Organizational skills

Working Conditions

Able to sit and work at a computer keyboard for extended periods of time Able to lift and move up to 20 lbs. pounds occasionally
Hours occasionally exceed 40 hours per week

What We Offer

Want to be a part of something big and meaningful? At VHA, we believe that work isn’t just work. It’s an opportunity to learn, grow and smile, all while helping millions of people connect worldwide with some of the most advanced telecommunications tools in the wireless industry.
VHA is an authorized master agent to Boost Mobile and serves more than 2,100 prepaid wireless dealers nationwide. Our award-winning service is driven by our people, a diverse group of servant leaders with strong core values and a performance-driven attitude who are committed to growth and success.

At VHA, we’re known for putting our Dealer/Owners first. As pioneers in prepaid distribution, we have become one of the largest, most experienced Master Agents around through a history of trust, performance and reliability. Our long-term partnerships with suppliers and manufacturers bring dealers the products they need on time, with consistent and reliable service. We grow with our dealers every step of the way.

Job Type: Full-time

Salary: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• Vision insurance
• 401(k) matching
• Health insurance
• Dental insurance
• Paid time off

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Commission pay
• Performance bonus
• Retention bonus

Travel requirement:

• No travel

Work Location: Hybrid remote in Diamond Bar, CA 91765