Intake Specialist Jobs

New York Health Care

JOB TITLE: Intake Specialist

General

New York Health Care Inc., now in our 40th year of business is seeking a full time bilingual English/Spanish Intake Specialist for immediate hire in our corporate office located in Valley Stream, NY. This is a full time in-office position with opportunity for growth.

Major Duties And Responsibilities

• Process patient referrals demographics, required basic clinical information and financial reimbursement information.
• Contact patients and educate them on the Managed Long Term Care Program
• Contacts service representatives at Managed Care Insurance companies to verify eligibility and benefits for home care coverage and obtain initial evaluation authorizations for patients referred for home care services.
• Entry of referral on an internal database with appropriate color coded references and comments as applicable.
• Daily data entry of documents and maintenance of patient clinical information
• Data entry of required insurance information in the Agency’s computer system to ensure accurate and timely reimbursement.
• Verify eligibility and benefits of all Medicare, Medicaid, Commercial and Managed Care Insurances utilizing websites available and direct phone calls to Insurance companies.

QUALIFICATIONS FOR THE JOB

• Prior customer service / heavy phone experience
• Knowledge of general office procedures & equipment
• Proficient in Microsoft office and software navigation.
• Experience with Health Insurance preferred
• Strong organizational skills with attention to detail
• Excellent customer service & follow-up skills
• Bilingual in English/Spanish

Other

• Experience using HHA Exchange software preferred
• Previous home care intake experience preferred
• Knowledge of referral sources

Compensation

• Competitive pay with incentives/bonuses
• PTO including holiday, vacation, sick and personal time off
• 401k
• Subsidized Medical and Dental Insurance