Intake Specialist Jobs

The Organization

Purpose and Mission

Founded in 1999, CFUF strengthens urban communities by helping fathers and families achieve stability and economic success. As a pioneer in responsible fatherhood, family strengthening, and workforce development, CFUF’s programs seek to help clients fully exit poverty and sustain themselves and their families. CFUF serves Baltimore’s most marginalized populations living in high crime and high poverty communities. Our members (the term we use when referring to our clients) are 98% African-American, 60% male, 89% unemployed, 50% ex-offenders and homeless, and 30% without high school diplomas. Over 90% face one or multiple temporary or chronic personal, logistical, or human barriers.

All In is the Center for Urban Families’ comprehensive strategy to accelerate social and economic opportunity and advocate for policies that promote equity and racial justice. Leveraging 20 years of positive impact and applied learnings, the All In strategy targets two critical areas: chronic unemployment and family instability. The approach links individual accountability, person-centered case management, and supportive networks with workforce development training, education, and civic engagement. All In dismantles poverty and builds long-term social and economic prosperity that results in brighter futures for our members, their families, and the communities in which they live.

National impact: CFUF’s Practitioners Leadership Institute (PLI) provides technical assistance, and promotes and extends best practices in family strengthening, responsible fatherhood and workforce development to practitioners and key stakeholders across the country. CFUF is also nationally renowned for its public policy work in the responsible fatherhood arena.

Culture and Practice

CFUF is an organization committed to high excellence and quality service to all of its stakeholders. Our culture thrives from a transparent, reflective, and creative environment. We are a highly autonomous workforce, and our staff embraces humor, food, fun, and a passion to serve our members. We believe in recognizing and rewarding high performers. All of these qualities and attributes makes a premier employer of choice.

POSITION SUMMARY:

The Intake Specialist enhances the operational efficiency of the Center for Urban Families and ensures applicant satisfaction by providing accurate information to callers and by supporting the case management team. The Intake Specialist is a primary contact for collecting information about the applicant and entering that information into the database. The Intake Specialist is responsible for maintaining rapport with potential applicants and enrollees, and members. The Intake Specialist has the responsibility to contact applicants to ensure continued interest in the program before the start date. The Intake Specialist is expected to demonstrate effective communication through courtesy and professionalism in all interactions, both internally and externally.

POSITION RESPONSIBILITIES:

· Identify and engage with potential CFUF applicants and enrollees.

· Track all new referrals and complete intake assessments within 24 hours of initial contact.

· Design surveys to gather key information from employer partners to address the following: job leads, member recruitment and retention, and overall customer satisfaction.

· Participate in the planning and coordination of workshops, programs, and other activities of interest to current members and employer partners where CFUF provides services.

· Support the marketing efforts for new and existing employer partners.

· Work closely with CFUF‘s Account Specialist to facilitate the recruitment strategy of new and current employer partners.

· Serve as an ambassador for CFUF’s work, by representing the organization to diverse audiences, including, but not limited to, members, staff, employer partners, researchers, funders, etc.

· Participate in DHS, SNAP E &T by identifying potential CFUF applicants and enrollees for eligibility and facilitating the application process.

· Prepare and maintain accurate and up to date member files and case notes in the CFUF database.

· Assist Senior Manager with coordinating data for grant reports.

· Complete other tasks as assigned or needed.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Must have a High School Diploma or equivalent and/or at least five years of experience.

· Must have some experience with intake interviews and assessment, crisis intervention regarding issues such as homelessness, mental health and/or substance abuse.

· Knowledge and experience with service agencies and resources for disadvantaged individuals required.

• Must have experience with direct service delivery.

• Ability to work in a busy and diverse team model setting required.

• Must have excellent time management, organizational and communication skills.

• Demonstrated ability to build relationships, establish rapport and trust to engage individuals of diverse educational and socio-economic backgrounds.

• Ability and willingness to travel and attend meetings and/or appointments required.

• Must be resourceful, resilient, and tenacious with a high level of personal integrity and passion for CFUF’s mission to accelerate social and economic opportunities, and advocate for policies that promote equity and racial justice.

CFUF is an equal opportunity employer.

Job Type: Full-time

Pay: $52,000.00 - $57,000.00 per year

Benefits:

• Health insurance
• 401(k)
• Employee discount
• Life insurance
• Parental leave
• Vision insurance
• 401(k) matching
• Flexible schedule
• Health savings account
• Paid time off
• Retirement plan
• Employee assistance program
• Dental insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person