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Intake Coordinator (Administrative Specialist Iii)
Company | State of Maryland |
Address | , Crownsville, 21032, Md |
Employment type | FULL_TIME |
Salary | $23.73 - $25.06 an hour |
Expires | 2023-06-09 |
Posted at | 1 year ago |
Introduction
The Department of Information Technology (DoIT) supports Maryland’s agencies and commissions through its leadership and strategic direction in Information Technology and Telecommunications. Establishing long range target technology architecture, encouraging cross agency collaboration and advocating best practices for operations and project management.
GRADE
LOCATION OF POSITION
POSITION DUTIES
Ticket management
- Assist in monitoring the queue for special request tickets created through the Intake mailbox,
- Triage new intake tickets to determine next steps for the request,
- Identify tickets to be auto-routed,
- Route tickets after the weekly intake committee meeting,
- Route tickets among assignment groups during the life cycle of the ticket,
- Interact with customer agencies, DoIT service owners, and the Portfolio Office, as needed, while triaging and routing requests.
Data management
- Prepare reports,
- Research old and existing special request tickets,
- Check status of open special request tickets.
- Update trackers for specific types of requests.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Three years of experience performing administrative staff, clerical, clerical technical, or secretarial work.
Notes:
1. Candidates may substitute 30 college credit hours from an accredited college or university for each year of the required experience.
2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
LICENSES, REGISTRATIONS AND CERTIFICATIONS
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
BENEFITS
FURTHER INSTRUCTIONS
Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.
For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at [email protected] or 410-767-4850, MD TTY Relay Service 1-800-735-2258.
We thank our Veterans for their service to our country.
People with disabilities and bilingual candidates are encouraged to apply.
As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.
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