Brokerage Intake Specialist Jobs

Description: Here at GOBHI, we understand and support diversity by appreciating it and encouraging it by creating a culture of dignity and respect for our employees. We are honored to be an Equal Opportunity Employer.

GOBHI has an immediate opening for a full-time Brokerage Intake Specialist (Call Taker). This position will be based out of the employee’s home and has to be within our NEMT service area in Eastern Oregon.

The Brokerage Intake Support Specialist will support with answering phones and responding to members. They perform computer data entry, inquiry requests and provide clerical duties to support the Medical Brokerage Call Center.

Essential duties include:

• Prepares denial letters to CCO.
• Takes messages and routes calls to other programs.
• Provides timely ride assignments to providers.
• Processes incoming and outgoing mail.
• Interviews eligible clients to obtain sufficient information to take ride request.
• Maintains records and reports within areas of responsibility.
• Data Entry of ride and billing information for completed rides.
• Prepares and maintains records for quality control.
• Assesses eligibility according to program regulations.
• Fields incoming phone calls.
• Documents rides that providers are unable to provide and assists with arrangements for alternative service delivery.

**Please note that there are multiple ads but we are only hiring one position** Requirements:

What is needed to succeed in this role:

• Bilingual in Spanish preferred.
• Strong and reliable internet connection
• Handles highly sensitive and confidential information
• Education – High School Diploma or equivalent, three years’ experience in customer service
• Superior Customer Service skills
• Technology Savvy – proficient in Microsoft Office software and Google Suites, medical management software knowledge
• Flexible; able to multi-task in response to time sensitive and changing situations
• Excellent communication skills, bother verbal and written
• Positive attitude – ability to approach problems in a positive manner

What we offer:

• FSA, with a $500 employer contribution
• 401k contribution, including 6.5% employer contributions
• Medical, dental and vision insurance for you and dependents
• Cell phone and internet reimbursements
• Competitive salary – starting at $18.00 per hour, additional compensation for bilingual skills
• Mileage reimbursement
• Generous paid time off
• Triple AAA insurance
• Wellness benefits
• EAP
• Company paid life, short-term disability, and long-term disability
• Equipment and supplies provided for home office

About GOBHI:

Founded in 1994, Greater Oregon Behavioral Health, Inc. is an innovative behavioral health organization that serves communities across Oregon. GOBHI is a 501(c)(3) nonprofit corporation that is charged with administering the behavioral health Medicaid benefit, non-emergent medical transportation and community engagement in 12 rural and frontier counties in Oregon.

GOBHI is a co-owner of the Eastern Oregon Coordinated Care Organization, along with Moda Health, and also provides various direct services statewide. GOBHI is committed to better health, better care, and lower costs. Please visit www.gobhi.org to learn more about our mission and services.