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Company | Infinitus Systems Inc |
Address | , Remote |
Employment type | FULL_TIME |
Salary | $17 - $19 an hour |
Expires | 2023-07-14 |
Posted at | 11 months ago |
This is the next generation of a contact center role in the healthcare field. You will assist the Infinitus Artificial Intelligence platform in conducting live calls. Helping to improve the Infinitus AI platform while building a career in healthcare operations.
Key Responsibilities:
- Ensuring quality of recorded outputs
- Assisting the Infinitus AI system in completing verification phone calls through our proprietary platform
- Periodic mandatory overtime throughout the year is required in Operations. This may include, but is not limited to: high season, new product or system launches, new line extensions, or any unexpected surge in volume or backlog situations.
- Working with operations and engineering teams to train the Infinitus AI platform to improve healthcare data collection
- Researching healthcare treatments, insurance providers, and reimbursement models
Required Qualifications:
- Strong attention to detail and interpersonal skills
- Ability and drive to meet daily performance targets for work volume and quality
- Ability to work well individually and within a team environment
- Insurance Verification background
- Ability to work through a high volume of tasks with a high degree of accuracy
- Strong written and verbal communication skills
- 2+ years of experience working in the Healthcare field
- Comfort learning and operating a new software program with speed and accuracy
- Ability to work in compliance with HIPAA regulations and safeguard personal information
Preferred Qualifications:
- Call Center experience
- Sales
- Case Manager; Reimbursement Specialist
- 1-2 years of Customer Service
Competencies:
- Problem Solving
- Communication
- Achieving results in a fast paced environment
- Teamwork and Collaboration
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
- 401(k)
Schedule:
- Overtime
- Day shift
- 8 hour shift
- Monday to Friday
Work Location: Remote
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