Infrastructure Operations Cloud Delivery Manager

Who We Are Looking For

The Delivery Manager - Cloud Services, is a key leader in moving forward cloud strategy, ensuring support, and maximizing usage across the cloud portfolio. This includes cloud services, collaboration tools, SaaS, and the Business Intelligence portfolio. This role is an anchor to stakeholder communications, expectations, and solutions. The individual will be responsible for ensuring quality delivery of cloud services in an enterprise environment. Continual improvement, innovation and automation are important aspects of this role. The Delivery Manager will have a high level of exposure across lines of business and have the opportunity to work with stakeholders across lines of business to create and implement innovative solutions to appropriately manage risks within Technology. The role will collaborate with Enterprise Architecture, Engineering, Applications, and Infrastructure Operations to create and support an operational environment for new and existing services supported by Cloud Infrastructure.

What You Will Be Responsible For

• Hire new talent and build a ready pool and provide them with On-the-Job learning opportunities, collaborate with HR partners and ensure a smooth employee onboarding
• Lead the development of an execution roadmap that details a strategic journey from the current state to realization of the future state vision with incremental release of technical and operational features and business value.
• As Cloud services leader and architect, provide architectural vision and guidance demonstrating expertise, creativity, flexibility, and empathy.
• Negotiate with Project Executive and Service Delivery personnel on financial interlock and continuous cost improvement
• Ensure existing cloud-based solutions are properly scaled, designed, and maintained for Plug’s critical tools and environments.
• Encompasses all aspects of unified communication and collaboration, SaaS, business intelligence and data teams.
• Partners with Enterprise Architecture, Infrastructure Operations and Application areas to develop and maintain procedures for applications, services, continuity, and disaster recovery as appropriate.
• Work with other cloud practice teams to identify new tools and process to improve the cloud platform , automate processes and drive adoption.
• Owns the design, execution, rollout, and evangelism of the cloud services model.
• Identify, plan, track, control and manage all aspects of service delivery like resource management, Resource investments, Training & development
• Work as the primary interface between senior stakeholders within IT and the Business to clearly define, communicate, document, and manage cloud service requirements.
• Maintain the business relationship with key leadership, functional partners, and stakeholders to ensure alignment and satisfaction with capabilities and needs.
• Drive various Cross-Skilling programs for the employees under his span to enhance productivity and achieve efficiency.
• Provides guidance to Application teams to ensure adherence to Cloud architecture requirements.
• Lead cloud strategy, drive solutions, develop offerings, and accelerators.
• Maintain an up-to-date understanding of the main technology base, and a general understanding of the other technology bases which together form the overall technical direction Monitoring the performance of the service and Continuous Improvement of the service.
• Monitor and manage technical escalation for Cloud Operations, ensuring timely liaison with vendors regarding problems, fixes, and required enhancements.

What We Value

These skills will help you succeed in this role

• Detail-oriented, and results focused and display strong problem solving and teamwork skills.
• Expertise as a Technical SME on a global operations team for 12+ years with experience as a Delivery manager
• Highly motivated with excellent communication and presentation skills. The candidate will be

Education & Preferred Qualifications

• Demonstrable experience with Service Delivery
• 12+ years as Production Support SME
• ITIL
• Unix, Linux, AWS, Azure
• B.S/M.S.Degree

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Salary Range

$100,000 - $160,000 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job ID: R-737055