Information Technology Support Specialist

Lawrence Paper is currently looking to add to our IT team in our Lawrence, KS facility.

MAIN PURPOSE:

We are looking for a skilled IT support specialist to provide fast and effective support. You will be required to respond to queries in person, via email and over the phone to assess and diagnose hardware and software problems. You may also be required to provide basic computer training, modify hardware systems, install computer peripherals, and perform basic hardware maintenance.

RESPONSIBLE TO:IT Manager

SALARY: $45K - $50K

QUALIFICATIONS:

• Strong written and verbal communication skills
• Knowledge in Office 365, Adobe, and Windows systems
• Flexibility to regularly rotate through different technical specialties and skill sets
• Excellent communication and interpersonal skills
• Have general networking, mobile device, and hardware knowledge
• Problem-solving and research skills that translate to the ability to find resolutions
• Hands on experience with diagnosing and resolving basic technical issues
• Able to work with a team or independently

ESSENTIAL FUNCTIONS:

• Serve as the first contact for users who need technical assistance via the phone or email or in person
• Gather information and redirect unresolved issues to the next level of support personnel
• Keep record of problems and their resolution
• Maintain technical documentation for the installation of software, configuration of hardware and problem troubleshooting
• Assist in larger projects
• Assist with onboarding and offboarding of personnel as it relates to hardware and software systems
• Achieve and maintain 5S compliance in the workplace
• Provide feedback on processes and make recommendations on areas to improve
• Follow-up with users
• Prioritize, troubleshoot, diagnose, and resolve technical hardware and/or software issues

PHYSICAL REQUIREMENTS/ENVIRONMENTAL CONDITIONS:

• Requires some travel
• Ability to lift 50 pounds
• Must occasionally work in a noisy and hot environment
• Requires prolonged sitting, standing, and walking
• Occasional stooping, bending, and reaching.

WHAT WE OFFER

We offer a competitive salary plus a full benefit package including:

• Health Savings Account
• Paid Holidays and Paid-time-off
• Company Wellness Program
• Short Term/Long Term Disability
• Health, Dental and Vision Insurance
• On-site Fitness Center + corporate discounts to Crunch and Planet Fitness
• 401k + Company Match
• Life Insurance

Sounds like something you’d be interested in?We’d love to hear from you!

Lawrence Paper is an Equal Opportunity Employer