Information Technology Support Specialist

As an IT Support Specialist, your primary responsibility is to provide technical assistance and support to end-users within the organization. You will play a vital role in ensuring the smooth operation of computer systems, software applications, and network infrastructure. Your expertise will be crucial in resolving technical issues, troubleshooting problems, and maintaining overall user satisfaction.

Responsibilities:

• Maintain accurate records of user interactions, inquiries, and solutions in a ticketing system or knowledge base.
• Respond to user inquiries and support requests promptly via various channels such as phone, email, or in-person.
• Perform regular system maintenance tasks such as applying patches and updates, conducting system backups, and monitoring system performance.
• Diagnose and resolve hardware, software, and network-related issues reported by end-users.
• Assist with the setup and maintenance of network equipment, including routers, switches, and wireless access points.
• Ensure compliance with IT policies and procedures, including data security and backup protocols.
• Install, configure, and maintain computer systems, including operating systems, software applications, and peripheral devices.
• Provide user training and assistance in utilizing software applications effectively.
• Collaborate with other IT team members to escalate and resolve complex technical issues.
• Stay up-to-date with the latest technology trends, industry developments, and best practices in IT support.

Requirements:

• Proficient in troubleshooting and problem-solving techniques for hardware, software, and network issues.
• Proven work experience as an IT Support Specialist or in a similar technical support role.
• Ability to work independently and handle multiple tasks efficiently.
• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Familiarity with help desk ticketing systems and remote support tools.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA) are a plus.
• Strong knowledge of computer hardware, operating systems, software applications, and network fundamentals.
• Customer service-oriented mindset with a strong focus on delivering high-quality support.
• Strong organizational skills and attention to detail.

Please note that we are unable to provide visa sponsorship for this position.