Information Technology Support Manager

We are seeking a highly skilled and motivated Information Technology Support Manager to lead our IT support team.

This is a Full-Time Direct Hire role

The person who will be considered needs to be in the Detroit Metropolitan area

If you are a proactive problem-solver with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

The IT Support Manager will be responsible for managing the day-to-day operations of the IT support team, ensuring that all IT support requests are handled efficiently and effectively. The ideal candidate will have a strong technical background and excellent leadership skills.

Responsibilities:

• Manage and lead the IT support team, providing guidance and support as needed
• Stay up-to-date with industry trends and best practices in IT support
• Develop and implement IT support policies and procedures
• Collaborate with other departments to ensure that IT support needs are met
• Manage vendor relationships and contracts related to IT support services
• Monitor and analyze IT support metrics to identify areas for improvement
• Ensure that all IT support requests are handled efficiently and effectively

Qualifications:

• Excellent leadership and communication skills
• Minimum of 5+ years of experience in a management role
• Strong technical skills in areas such as networking, hardware, and software
• Ability to manage multiple projects and priorities in a fast-paced environment
• Must have 5+ years managing or supervising associates / teams
• Experience with ITIL or other IT service management frameworks is a plus
• Bachelor's degree in computer science or a related field