Information Technology Quality Assurance Analyst Ii

THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.

THIS POSITION MAY BE USED TO FILL MULTIPLE VACANCIES.

The job exists to provide quality assurance testing and production application support to the NMCD end user community. The position is also assigned the duties of monitoring and resolving issues in the quality assurance ticketing queue.

The job gets done by providing the review, testing and documentation of application functionality in both new and existing systems, answering emails and tickets submitted to the NMCD help desk ticketing system. The position provides support for production systems, troubleshooting, resolving and communicating with the NMCD user community. Specifically, the IT Quality Assurance Analyst II will:
¿ Verify correct functionality of software by testing and analyzing processes, applications, or services;
¿ Prepare test plans, test scenarios, test scripts, and will prepare and use test data based on these items;
¿ Conduct system testing, regression testing, stress testing, and/or other testing methodologies required by projects and coordinate with business analysts, developers and business Subject Matter Experts (SME's);
¿ Utilize help desk ticketing system to track and manage assigned production support tickets and artifacts.

The position provides support to the New Mexico Corrections Department Staff which consists of the Adult Prisons Division, Probation and Parole Division, Administrative Services Division, and the Adult Parole Board.

¿ Experience documenting, tracking and monitoring problems to facilitate a timely resolution;
¿ Experience answering questions and giving information, advice and instructions to clients on items reported that may be due to a lack of business process understanding rather than system problem;
¿ Experience providing customer service and proven ability to professionally communicate via email, phone and in person;
¿ Strong, proven experience in creating written technical documentation that is complete, clear and concise;
¿ Expertise in utilizing database structures/SQL in the process of researching and evaluating assigned production issues, and for report creation.

Bachelor's degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering or similar technical degree and two (2) years of experience in software programming, systems testing, or systems quality assurance (QA). Substitutions Apply. See Substitution Table below.

Must possess and maintain a valid New Mexico Driver's License. Employment is subject to a pre-employment background investigation and is conditional pending results.

Work is performed in an adult prison environment, which includes daily contact with inmates. Willingness to work in a correctional facility, may be required to work odd hours, overtime, holidays, and weekends.

This position is not covered by a collective bargaining agreement.