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(Information Technology) Manager Iii, Network Services 2023-2024

Company

DeKalb County School District
Address , Stone Mountain, 30083, Ga
Employment type
Salary $130 a day
Expires 2023-07-19
Posted at 1 year ago
Job Description
  • Coordinates and manages all activities associated with maintaining and improving the availability, stability, and reliability of internal and external networks and system infrastructure.
  • Manage daily operations as well as develop, implement, and drive strong adherence to customer-focused network operations KPIs and SLAs.
  • Coordinates and works collaboratively with all Division of Information and Instructional Technology departments and vendor-partners to provide excellent network experience for stakeholders.
  • Acts as primary escalation point for network operations issues arising internally or externally.
  • Educates staff on technical and administrative changes to client environments and service offerings while providing guidance and direction for advanced troubleshooting techniques.
  • Master’s degree in Information Technology or closely related field, preferred.
  • Performs other duties as assigned.
  • Supervises, directs, and evaluates assigned staff; processes employee concerns and problems; directs work; provides guidance on policies, procedures and work method; completes employee performance appraisals.
  • Bachelor’s degree in Information Technology or closely related field from a Professional Standards Commission approved accredited college or university is required.
  • Manager III, Network Services
  • Certified Wireless Network Professional (CWNP), CompTIA Network+, Cisco Certified Network Professional (CCNP), and/or Cisco Certified Network Associate (CCNA) preferred.
  • Facilitates or participates in meetings with/between users, vendors, outside agencies, and IT staff to determine application requirements based on project priorities, changes, and/or system needs.
  • Minimum of three (3) years leadership/managerial level experience in Information Technology or closely related experience and a minimum of ten (10) years of documented experience supporting technology infrastructure.
  • Understands the position is critical to efficient operation of the district’s network infrastructure; requires the employee to carry a district-issued cellular phone, and may require work outside of regularly scheduled hours.
  • Sets department objectives and goals; organizes department processes and workflow; develops, monitors departmental expenditures; provides an escalation point for service issues.