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Program Manager: Technology Jobs
Recruited by Nike 11 months ago Address Beaverton, OR, United States

Information Technology Generalist Ii

Company

Daimler Truck North America
Address , Detroit, Mi
Employment type FULL_TIME
Salary $74,500 - $95,000 a year
Expires 2023-06-10
Posted at 1 year ago
Job Description
Inside the Role
Information Technology Generalist (L6) in the E4 Test Center is Responsible for all IT support activities involved in the daily operation of various test benches, troubleshoot connectivity issues with MARC and DiagnosticLink through Vector and USBlink devices, beside setting-up, configuring, and supporting Durability and Performance computers, incl. component test hardware support, Environmental chamber support (Thermotron)
You will be required to support topics with range across both infrastructure and application support topics and contribute to all phases of the on-going projects within the Engineering Test Center Team as needed. Tasks will include but not be limited to maintaining and supporting instrumentation hardware and software, and assisting in requirements gathering, analysis, design, and testing.
We Take Care of Our Team
Position offers a starting salary range of $74,500 - $95,000 USD
Pay offered dependent on knowledge, skills, and experience.
Benefits include annual bonus program; 401k includes up to 8% match and nonelective contribution; full coverage benefit plan options; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive health and wellness programs; onsite fitness; tuition assistance and volunteer paid time off.
What You Drive at DTNA
  • Troubleshooting and incident resolution for blue PCs, Hot gas stand hardware support and other critical endurance testing hardware
  • IT Single Point of Contact back to the Operational teams during Major Incidents
  • Documents troubleshooting Standard Work Instructions and documents repeat incidents into the Problem Management process to drive root cause analysis to avoid repeat incidents
  • Provides support for E4 Test Center IT equipment and applications
  • Escalates incidents to Level 2 and Level 3 support Application teams based on the criticality of the incident
  • Follows IT standard processes for Incident and Problem management, logging all incidents in the ticketing system (Service Now)
Knowledge You Should Bring
  • BS/BA and prefer 2-4 years of relevant experience or 6 years of relevant experience in lieu of degree
  • May lead on-site team or small projects or work streams within broader projects
  • An attached resume is required
  • Acts as a resource and guide for colleagues with less experience
  • Use analytical thought to independently solve problems with minimal guidance and identify solutions
  • One to three years of industrial experience in the area of on-site support and conducting of IT projects in the area of Lab system management.
  • Requires in-depth knowledge and expertise in job field and working knowledge of related disciplines
  • Use experience to contribute to standards in which others will operate
Exceptional Candidates Might Have
  • Self-reliant working style
  • General technical understanding of IT infrastructure
  • Excellent communication skill (positive, pro-active and supportive)
  • Knowledge of automotive business processes (Lab/test planning)
  • Strong analytical and problem-solving skills.
Where We Work
This position is open to applicants who can work in (or relocate to) the following location -
  • Detroit MI
How We Collaborate
To continue building a great place to work for all, we are committed to a culture that creates flexibility and encourages a supportive working environment that achieves the needs of our business and employees.
Schedule Type:
  • Hybrid
#LI-RA1 #LI-Hybrid
At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.
That is what we are working toward - for all who keep the world moving.
Additional Information
  • EEO/Minorities/Females/Disabled/Veterans.
  • Applicants must be legally authorized to work permanently in the U.S. at the time of application.
  • Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions.
  • Final candidate must successfully complete a pre-employment drug screen and criminal background check
Daimler Truck North America is committed to employing a diverse workforce and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.
For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.