Information Technology Business Analyst

The Business Analyst's primary role is to serve as liaison and ERP relationship manager business units. This includes understanding the business unit's strategy, objectives, issues, and processes, bringing IT insights to business strategic planning activities, championing ERP related change, looking for ways to improve and standardize business processes, building & communicating business cases for ERP projects, coordinating with IT and outside resources to ensure quality delivery of IT services and projects, and managing projects. Business Analysts become familiar enough with some business processes to perform them, and they continually seek improvements. The Business Analyst helps manage the application portfolio for the business, including maintaining adequate process, data model and data flow documentation, developing business requirements and specification documents of moderate to high complexity for ERP applications, working with technical architects to develop system and application interface designs, developing, and executing test plans, and coordinating system implementations.

Responsibilities

• Assist in developing conversion and ERP system implementation plans. Assists with data conversions.
• Assists in training user personnel in the testing, conversion, and implementation of the ERP system. Supports training development and delivery as needed.
• Effectively participates on cross-functional teams.
• Utilizes project management principles in managing work, project management tools and disciplines on project assignments.
• Promotes effective use of assigned system modules in solving business problems and improving business processes.
• Manages time effectively to meet individual and project deadlines.
• Assist in documenting business and IT processes using appropriate methods and tools.
• Other duties as assigned.
• Assists in maintaining system integrity with application of system upgrades, changes, and user updates.
• Participates in the analysis, design, customization, testing, and implementation of assigned system modules.
• Assists in preparing ERP system configuration and customization documentation as assigned.
• Supports ERP assigned system modules.
• Participates in integration testing, conversion, and deployment activities. Helps resolve testing defects.

Competencies

• Strong customer service skills.
• Good interpersonal relationship skills with peers and management, including team building, facilitating changes, understanding, and tailoring communications to fit personality profiles, and successfully engaging in crucial conversations.
• Ability to work well in a team environment.
• Strong oral and written communication skills. Good listening and presentation skills. Speaks clearly and persuasively in positive or negative situations. Ability to convey information, ideas, and recommendations to non-IT personnel in non-technical terms. Responds well to questions. Contributes effectively to complex documents and clear and understandable reports.
• Understands project management principles, methodology, and tools as defined by PMI. Ability to use them to manage personal work and project tasks.
• Strong analytical skills - ability to gather and synthesize complex and diverse information, identify critical decision points and alternative solutions, and make insightful recommendations and decisions.
• Ability to understand business goals, objectives, processes, and issues and to consider how they affect project/task decisions and priorities.