Information Systems Tech Jobs

Mission statement

Superior health care and exceptional service for each person, every time.

Vision

To be a vibrant and thriving five-star center for health, serving as our community's first choice for health and wellness.

Our C.A.R.E. Values

• Excellence - I will strive to understand and exceed the expectations of others.
• Respect - I will value the feelings, wishes, rights, and traditions of everyone without judgment.
• Accountability - I will be trustworthy, responsible, and dependable while taking ownership of my actions.
• Compassion - I will treat everyone with kindness, acceptance, empathy, and understanding.

Benefits:

Medical Insurance- Three different plans to choose from

MASA- Medical Transportation Solutions

Health Reimbursement & Savings Account

Flex Spending Account/Dependent Care Spending Account

Dental

Vision

Identity Protection-Free

Hospital Indemnity

Life Insurance-Free

LTD/STD-Free

Voluntary Life & AD&D

403 (b) Retirement Plan- 4% employer contribution

ETO

EIB-Hospital contribution

JOB SUMMARY:

• Full-time
• First or second shift available

INFORMATION SYSTEMS TECH

ESSENTIAL ACCOUNTABILITIES:

• Provides frequent communication and follow-through during the issue resolution process.
• Responsible for new employee user accounts in Active Directory & Domain architecture, badging software, and software-specific user accounts.
• Other duties as assigned.
• Works closely with Nurse analysts to identify Electronic Health Record issues and assist with the escalation of tickets.
• May act as a resource to others to solve problems.
• Manages and triages help desk database and user support requests.
• Identifies system modifications to reduce user problems.
• Connect networkable devices to wired and wireless networks and troubleshoot basic networking problems.
• Analyze situations, evaluate alternatives, and implement solutions within standards (where applicable).
• Duties may require non-routine analysis, research, and follow-through.
• Responsible for on-call rotation for after-hours system support. Requires tech to wear a notification device such as a cellphone.
• Responsible for setup, patching, and deployment of PCs, applications, printers, scanners, and miscellaneous personal devices such as smartphones.
• Provides Tier I problem resolution and support to staff.
• Interpret guidelines and analyze information to adapt or modify processes in response to changing circumstances.
• Performs complex software/hardware troubleshooting, patches, and re-installations in accordance with established SLAs.

OTHER SKILLS:

• Demonstrated experience with standard software applications, including MS Office, Windows. Must have a strong dedication to customer service.
• Knowledge of current trends in the specific field.
• Practical understanding of scripting to include PowerShell, VB, and/or batch.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.