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Inbound Customer Service Agent - Consumer Relations (Remote)

Company

GE Appliances
Address , Rapid City, Sd
Employment type FULL_TIME
Salary
Expires 2023-07-18
Posted at 11 months ago
Job Description
The GEA Way
At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GEA Way philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.
Interested in joining us on our journey?
Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home.
As a Consumer Advocate with ASI/GE Appliances, you will assist inbound consumers by advocating for a satisfactory resolution to escalated concerns within internal departments. This position is an excellent opportunity for those wanting to impact the owner's experience positively and wish to start an exciting career!
Opportunities are available for candidates residing within 50 miles of the following cities:
Louisville, KY
Nashville, TN
Memphis, TN
Jackson, MS
Greenville, SC
San Antonio, TX
Tulsa, OK
Cincinnati, OH
Rapid City, SD
Salt Lake City, UT
At this time, candidates living 50 miles outside of the cities mentioned above will not be considered for remote employment. You can assess your location eligibility with Google Maps.
Position
Inbound Customer Service Agent - Consumer Relations (remote)
Location
USA, Rapid City, SD
USA, Cincinnati, OH, USA, Greenville, SC, USA, Jackson, MS, USA, Louisville, KY, USA, Memphis, TN, USA, Nashville, TN, USA, Salt Lake City, UT, USA, San Antonio, TX, USA, Tulsa, OK
How You'll Create Possibilities
We offer a base rate of $17.00/hour+ weekly incentives based on your quality scores- paid weekly.

Training requires a 10-week full-time shift Monday-Friday 8:30 AM- 5:00 PM (CST).
After training, you can expect to work an 8-hour shift between the business hours of 7:00 AM to 6:00 PM (CST), Monday through Friday.
We also offer a comprehensive benefits package:
  • Career growth opportunities
  • Gym membership reimbursement
  • Work-from-home opportunities (equipment provided)
  • Tuition Reimbursement
  • Life insurance
  • Paid time off
  • Short-term and long-term disability
  • No weekend shifts
  • Medical, dental, vision, and prescription benefits eligibility on day one of employment
  • Paid on-the-job training and mentoring
  • Discounts Program
Required Qualifications & Skills
  • One year of call center experience.
  • Ability to navigate multiple computer applications.
  • High School Diploma or GED.
  • Moderate to advanced computer/technical skills.
  • Two years of escalated customer service experience.
  • Ability to handle high-volume calls.
  • Ability to communicate effectively verbally and in writing.
Job Duties & Responsibilities
  • Gather substantial information from various resources and surface concerns with outlined suggested resolutions to the Team Leader or Team Manager.
  • Other duties as assigned.
  • Research and review information given to resolve inconsistencies in procedures.
  • Create an outstanding, quality service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for reasonable and satisfactory resolution.
  • Meet all work schedule demands and obligations with compliance and integrity according to values, processes, and policies.
  • Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues, i.e., zones, dispatchers, technicians, etc.
  • Complete consumer reviews for satisfaction prior to case closure.
  • Take ownership in resolving GE Appliances' customer concerns using proper data management, capturing all the facts, and following the outlined steps to resolve consumer issues, and responding to all consumer letters of inquiry.
  • Negotiate and implement concessions; find creative solutions that are in the best interest of the consumers, customers, and GE Appliances.
  • Adhere to safety policies and procedures to ensure a safe work from home environment.
  • Follow up with customers using phone, email, or text to resolve appliance related concerns and close out cases with appropriate actions taken.
Soft Skills
  • Decision Making
  • Active Listening
  • Problem-Solving
  • Flexibility
  • Conflict Resolution
  • Confidence
  • Empathy
  • Time Management
  • Negotiation
  • Organization
What You'll Bring to Our Team
Requirements for Remote Work Environment
  • A local internet provider: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues.
  • Dedicated work area that is quiet and spacious enough for ASI-provided equipment (i.e., dual monitors, keyboard, mouse, cords, and an ethernet cord).
Our Culture
At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GEA, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to [email protected]