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Implementation Manager Jobs
Recruited by HirePlace 10 months ago
Address Nashville, TN, United States
Implementation Manager Jobs
Company | EVERSANA |
Address | Memphis, TN, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care,Pharmaceutical Manufacturing |
Expires | 2023-09-06 |
Posted at | 9 months ago |
Company Description
- Set up products in applicable business systems
- Provide reporting to management (SFDC, PowerBI) on internal operations and insights to increase efficiencies and expedite problem solving
- Excellent project management skills
- Deliver successful client product launches resulting in a streamlined processes and faster revenue recognition (for the client and EVERSANA).
- Champion cross-enterprise collaboration and communication resulting in more efficient and effective delivery.
- Cover for CSMs as a result of PTO or an open position.
- Maintain a high-level adherence to department and company processes resulting in high quality client experience and satisfaction.
- Lead interactions at all levels within EVERSANA and clients’ company in order to maintain and demonstrate the expected high level of client satisfaction.
- Manage new client implementations and departures as requested
- Operational Tasks - The incumbent provides key support services for Company personnel including oversight of key launch processes and special projects assigned. The position will have direct contact with EVERSANA clients as a result of the business function, therefore effective communications skills, written and oral are critical.
- Continuous Improvement - The incumbent is expected to work with all team members across EVERSANA in continually evaluating the efficiency, productivity and accuracy levels and recommending process improvements.
- Client Delight – Our culture is all about support and solutions. We thrive on working together for the success of our clients. This means a give-and-take environment in terms of feedback.
- Winning Together – Our culture values cross-functional team work and this role must demonstrate that winning requires strong collaboration.
- Provides superior customer services internally and externally and manages client expectations
- Lead new client implementations, departures and new service offerings (as needed)
- Resolves problems, project questions and issues in a timely manner to ensure launches stay on target.
- Manages multiple types of client product launches at a time
- Meets with internal and external customers as needed to resolve issues or questions in a timely manner.
- Develop new insights and reporting for common operational and business activities that would benefit our clients and our internal teams
- Communicates clearly with all team members regarding changes in workload or schedules.
- Completes requests/tasks as assigned by department team members.
- Demonstrates a passion and desire for excellence within the position, department and company.
- Work effectively in all applicable systems and standardized systems/processes.
- Completes all necessary project management documentation, work plans and communications.
- Manages client product launches, New client Implementations and departures.
- Prepare client KPI reports.
- Resolve client inquiries/requests/issues in a timely fashion that are part of launches and/or departures.
- Represents the company with clients, customers, vendors, business partners and the public.
- Lead cross-functional teams as required and facilitates team meetings
- Manage with a sense of urgency and availability as the client advocate
- Creates a positive environment that encourages open and honest communication that is core to collaborative work relationships
- Expected to travel 10% of the time (EVERSANA facilities and/or client sites).
- Excellent interpersonal skills with the ability to productively interact and negotiate with all levels of customers and company personnel.
- Proficiency using the following software/hardware: Microsoft Excel, Microsoft Word, Microsoft Outlook. The ability to learn and become proficient in company software packages.
- The ability to work independently as well as working with management on key client issues.
- Strong written, verbal and interpersonal communication skills are critical to this position.
- Ability to calculate figures and amounts such as discounts, interest, commissions proportions, and percentages.
- Excellent organizational skills with the ability to: perform detail-oriented work accurately, handle several assignments simultaneously, maintain confidential information, and produce reports in a timely manner.
- Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Excellent communication skills (written and verbal) and embodies a collaborative work style
- Must be a good listener and able to respond to clients in a professional manner.
- Previous Project Management experience strongly preferred.
- A college/tech school degree in Business Administration or a related field is preferred. Two + years of customer service, account or project management experience.
- Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Great people skills; fair, kind-hearted, energetic, client focused and be able to have fun.
- Excellent mathematical skills.
- A 4-year college degree in Business Administration or a related field is preferred. Two + years of customer service, account or project management experience is preferred.
- Excellent interpersonal skills with the ability to productively interact and negotiate with all levels of customers and company personnel.
- Previous Project Management experience strongly preferred.
- Experience working with clients and internal team members to resolve business issues/requests.
- Great people skills; fair, kind-hearted, energetic, client focused and be able to have fun.
- Excellent communication skills (written and verbal) and embodies a collaborative work style
- Experience working with Microsoft (including MS Project and PowerPoint).
- Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public (70%).
- The position deals extensively with unplanned events and problems requiring effective reasoning and problem-solving skills.
- While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
- Ability to calculate figures and amounts such as discounts, interest, commissions proportions, and percentages (10%)
- The position requires a computer at least 90% of the time; primarily using basic software such as Microsoft Office and various internal business applications and reporting systems.
- The position requires a high level of analytical proficiency.
- Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables (20%)
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