Immigration Enforcement - Detention Engagement Team - Engagement Officer

Detention Engagement Teams (DETs) are a dynamic and responsive team, working as part of Detention, Progression and Returns Command (DPRC) to enhance the quality and frequency of engagements between Home Office and the people entering Immigration Removal Centres (IRC). The successful candidate will be part of an exciting initiative within the Home Office which will be both rewarding and energising.
The DET team operate within Immigration Removal Centres (IRCs), using face-to-face interaction to build relationships with those in detention and provide an important on-site link between people in detention and their case working teams; enhancing the quality and frequency of engagements between the Home Office and the people entering IRCs. Based within the centres, engaging with those in detention and on-site healthcare providers and suppliers, DETs are better placed to ensure that vulnerability issues are identified and managed at the earliest opportunity.
The DET work on a roster system with shifts generally between 7.30am and 7:30pm Monday to Friday, and 9am to 5pm on Saturdays, Sundays, and public holidays.
This role attracts an Annualised Hours Allowance (AHW) of around 17% which includes weekend and Public Holiday working. The AHW is reviewed annually and may increase/decrease dependent on the business needs.
You will require excellent interpersonal skills to deal with different, and sometimes difficult situations. Self-confidence, resilience, organisation skills and personal integrity are also required within this challenging environment of a busy desk with at times, a high volume of work.
Successful candidates will be expected to be vetted at enhanced Disclosure and Barring Service (DBS) checks and undertake Personal Safety Training (PST to Level 2).
Annual Hours Working Allowance
We operate 24 hours a day, 365 days of the year and you would be required to work flexibly and operate over a 24/7 shift rota, this can include: Early morning starts, sometimes before 6am; Late night finishes, sometimes after midnight; Weekend and Public Holidays; Shifts can vary in length and can be up to 12 hours; Shifts that change or extend according to business need.
These posts include shift allowances which varies by flexibility, shifts, location; however, the average allowance is 17%. You would be deployed to a range of different duties, shifts and locations and should expect to have a variance in the AHW dependent on the varying duties and shifts. The actual % of AHW paid will be for each region/port to decide, as these will be different depending in which port you may work.
Age: These are shift working roles and so you must be 18 years or over.