Imaging Manager - Diagnostic X-Ray, Winston Salem Campus

JOB SUMMARY: Directs operational and clinical aspects of assigned imaging modalities, within professional guidelines, Medical Center and departmental policies and procedures, outside regulatory agencies and hospital patient care standards. Selects, manages and evaluates the performance of respective sectional staff. Participates in departmental operational and budget planning to ensure optimal imaging service budget performance, value and growth. Develops staffing plans and provided input on staffing budgets. Ensures continuous quality improvement of respective imaging services. Provides effective and efficient operation of the Department of Radiology through the direction and control of staff activities, budgetary controls and other functions that contribute to the provision of age/developmentally appropriate patient care in accordance with the standards of the Department of Radiology.

EDUCATION/EXPERIENCE: Graduate of an accredited American Medical Association School of Radiologic Technology. Minimum five years hospital experience required. Minimum three years hospital experience as a supervisor preferred. Associate's or Bachelor's degree preferred.

REPORTS TO: Imaging Director

LICENSURE, CERTIFICATION, and/or REGISTRATION: Registered by the American Registry of Radiologic Technologists or certification by the Nuclear Medicine Technology Certification Board (CNMT).

ESSENTIAL FUNCTIONS:

1. Directs activities, functions and personnel in accordance with the professional guidelines, administrative policies and regulatory agency standards.

2. Plans, implements and evaluates clinical services, using formal systematic methods of problem solving when needed, to ensure optimal delivery of service and patient care.

3. Evaluates staffing needs, recruits and maintains appropriate staffing levels and competent personnel. Provides training, direction and counsel to enhance staff's professional growth.

4. Provides timely response to management directives relating to expense management. Assists in the preparation of salary, statistical, expense and capital budgets. Evaluates, reviews and controls supply and staff costs.

5. Develops and implements quality improvement systems for monitoring patient care. Communicates quality improvement activities, performance and objectives to staff. Evaluates, modifies and reports results and actions taken for improvement.

6. Contributes to team effort by fostering and demonstrating a spirit of cooperativeness. Assures individual performance is adjusted to meet team responsibilities.

7. Ensures customer service expectations of referring services, patients and families are met by developing and implementing strategies to enhance customer satisfaction. Appropriately addresses problems related to customer service with staff.

8. Maintains professional and technical knowledge. Acts as a resource for staff and other healthcare personnel when questions arise.

9. Ensures age/developmentally appropriate patient care is provided in accordance with Age-Specific Care Guidelines for the specific age groups served.

10. Adheres to the general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building. Follows hospital and departmental policies and procedures. Assumes responsibility for keeping informed about changes in policies and procedures. Participates in departmental in-service and educational offerings. Contributes to the overall quality of services.

SKILLS & QUALIFICATIONS:

• Possesses a leadership style that projects vision and self-confidence
• Analytical skills necessary for problem assessment and solution
• Must work well with a variety of personalities and professions
• Solid management, leadership, communication and interpersonal skills
• General knowledge of business principles and practices
• Ability to provide effective and efficient planning, organizing, directing and controlling of departmental activities, budget implementation and patient care
• Must be flexible to accommodate varying hours
• Computer office application skills, e.g. Excel and Word

WORK ENVIRONMENT:

• Occasionally subject to irregular hours
• Handles absentee replacement on short notice
• Subject to varying and unpredictable situations
• Contact with patients under wide variety of circumstances
• Handles emergency and crisis situations
• Potential exposure to radiation hazards and odorous/toxic chemicals
• Possible exposure to infections, contagious diseases and the risk of blood borne diseases