Essential Responsibilities:

• Maintain customer relationships and communicate all relevant product and/or customer concerns or opportunities to the PCS Management team, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support regarding technical and clinical issue or how to improve the quality of the product or overall product offerings.
• Drive realization of revenue thru execution of on-site or remote clinical education delivery.
• Develop product, clinical, and software knowledge, skills, and competence within a specific PCS modality.
• Possess strong, interpersonal & customer skills and places personal & business integrity at forefront.
• Produce comprehensive, consistent, and timely completion of documentation requirements pre-through post training.
• Correlates theoretical knowledge with clinical and product information to provide clinicians with the knowledge and the skills to obtain optimal performance from their GE HealthCare equipment.
• Differentiate with exceptional customer service and actively integrate user experience and outcomes.
• Manage travel & lodging (T&L) budget to plan through optimization of travel strategies and cost savings. Submits expense reports within guidelines and provides and maintains clear and complete records to comply with all elements relevant to the position.
• In partnership with customers, develop and administer clinical training to the end-user personnel aligned with sales order agreement (SOA) to deliver excellent clinical education to achieve high Net Promotor Scores (NPS).
• Collaborate and coordinate the delivery of customer training with a targeted integrated account management approach including sales, project management, and other service organization teams in accordance with the SOA/terms and conditions.
• Provides pre-sale product clinical evaluations and/or educational sessions to potential customers.
• Provide ongoing post-installation training and support as needed. Support existing customers with additional training as needed or as product enhancements are launched that require additional training or implementation.

Qualifications/Requirements:

• Ability to learn specialized industry specific software and provide digital education and training solutions.
• Must comply with vendor credentialing requirements.
• Candidate must be willing to work out of an office or home/remote office.
• Maintain a valid driver’s license and satisfactory driving record.
• Holds an active Registered Respiratory Therapist license with 3+ years of ICU experience.
• Proficient use of software applications, such as Windows Outlook, Word, PowerPoint, and Excel and navigating other computer and web-based tools (intranet/internet/apps).
• Ability/willingness to travel extensively 80+% (2-3 days per week including some weekends) in Dallas, TX area with multiple modes of transportation (car, air travel, train, etc.) as necessary. You will receive a company car.

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We expect all employees to live and breathe our behaviors: to act with humility and build trust, lead with transparency, deliver with focus, and drive ownership. Always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.