Housing Receptionist, Housing & Residence Life

Housing Receptionist (Administrative Associate 1 – MR03 )
UTC Housing and Residence Life
University of Tennessee, Chattanooga
The Housing Receptionist is responsible for the day-to-day operations of the residence hall facility safety needs. This position provides quality customer service to residents by sharing general Housing and Residence Life policies, procedures, and information with students. The Housing Receptionist provides administrative support to the residential life program, facility upkeep, and life safety needs.
Duties And Responsibilities

• Assists with check-ins and check-outs
• Oversees the complex key control, as instructed by supervisor
• Assists (escorts) vendors (i.e., pest control, filter changes) on trouble calls or scheduled work
• Notifies residents of routine building issues, such as fire alarm testing, water and electrical shutdowns, elevator repairs, as well as energy conservation initiatives, waste and recycling efforts, and emergency preparedness and safety guidelines in a timely manner
• Communicates effectively with Housing and Residence Life staff, Campus Facilities Planning, Campus Police and Safety and Risk Management on fire alarms, elevator, power, and water outages
• Monitors assigned building(s) on a routine basis to help identify equipment and/or facility problems and report issues
• Enters work orders into database and informs appropriate staff of pertinent maintenance concerns daily
• Communicates with appropriate staff of pertinent occurrences/incidents and responds to crisis situations as directed
• Inventories and immediately informs supervisor of lost or missing keys
• Creates educational bulletin boards, newsletters, or other media, at the direction of the supervisor
• Provides customer service to the residents of the building by answering questions, providing resources, mail delivery, lockouts, work order follow up etc.
• Adds charges to student accounts for lost keys, lock outs, and damages, as instructed by the Resident Director
• Assists the professional staff (Resident Director(s), Assistant Director(s), and others) with the day-to-day administrative and facilities needs of managing a residence hall complex(es)
• Performs duties in the Resident Director’s absence

The Ideal Candidate Will Possess The Following

• Excellent customer services skills with verbal and written communication skills
• Ability to function under pressure and constant interruptions
• Knowledge of office organization and procedures, phone etiquette, typing, Microsoft Office Suite, sorting and filing
• Ability to work with a diverse population of students mostly between 17 and 25

Review of applications will begin June 2, 2023 and continue until the position is filled. Applications received bythis datewill receive priority consideration.
Minimum Requirements: Typically requires a high school diploma or the equivalent and one year of office experience.
Preferred Requirements:Bachelor’s degree; 3 years of clerical/office experience; and work on a college campus or university setting.
The University of Tennessee Chattanooga is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution. All qualified applicants will receive equal consideration for employment and will not be discriminated against on the basis of race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.
Job
Other Admin Asst/Secr/Clerical
Primary Location
US-Tennessee-Chattanooga
Organization
Dorm Administration
Schedule
Full-time
Campus/Institute
Chattanooga
Job Posting
May 31, 2023, 4:01:37 PM