Houseperson Jobs

Provides excellent guest service in an efficient, courteous professional manner; following LBA standards of aggressively friendly hospitality while adhering to guidelines and procedures. Is responsible for the cleanliness of public space, as well as, the usage and organization of supplies. Assist room attendants ensuring cleanliness standards are met. Assist maintenance department with minor repairs and work orders.

PRE REQUISITES
Individuals serving as a Houseperson have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associates must pass the appropriate security clearance, per company policy.

• Experience in similar capacities: lodging, housing, hospitals, care facilities all helpful, not mandatory.

SUMMARY OF ESSENTIAL JOB FUNCTIONS
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.

For this position specifically:

• Must be able to speak and understand English, the ability to communicate in another language may be helpful.
• Must display professionalism, honesty and trustworthiness at all times.
• Must be able to see and hear.
• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
• Must be able to stand for up to eight hours, bend, stretch, reach, climb, kneel.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge in:

• Proper handling of linens, terry and other supplies, keeping sanitation and cost controls in mind.
• All guidelines from training checklist of areas to be maintained.
• Procedures for emergencies (Person in Charge).
• Handling various safety and security measures. Report or correct any hazardous conditions observed immediately.

Skills:

• Able to clean guest rooms to brand standards and in conjunction with the training checklist for room attendants.
• Maintain guest privacy.
• Assist with guest issues, being professional and maintaining a hospitable caring attitude.
• Basic maintenance repairs, leaking faucet, running toilet, etc.
• Follow procedures in the company systematic fashion.

Abilities:

• Comply to all standards
• Communicate professionally with guests and co-workers.
• Be able to multi task, remain service centric.
• Must be able to work as a team member
• Must be able to work alone, without direct supervision

SPECIFIC RESPONSIBILITIES

• Keep public areas of the hotel, grounds and parking lot clean, maintaining brand standards and providing guest service when necessary including assisting guests with baggage, in and out of vehicle or guest room.
• Adhere to general clean guidelines for the public areas of the property.
• Other duties as assigned including assistance in the housekeeping, laundry or maintenance department, that the associate is capable of performing.
• Responsible for setting up meeting rooms if applicable.
• Perform minor trouble shooting and maintenance of hotel equipment.
• Have a thorough knowledge of emergency procedures.
• Respond to guest request, such as delivering supplies: shampoo, towels, roll away beds etc. in a timely and hospitable manner.

WORKING CONDITIONS/SPECIAL REQUIREMENTS
Standing, walking for long periods of time while maintaining a friendly professional image.

POSITIONS FOR POSSIBLE ADVANCEMENT
The next step for this position is in a training capacity or in either the front office, maintenance or in a food and beverage department. The ability to teach skills and competencies will enhance leadership skills in preparation for further promotion.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Brand: Best Western
Address: 1401 S. Atlantic Avenue New Smyrna Beach, FL - 32169
Property Description: WNF-S. Atlantic Ave-New Smyrna Beach, FL
Property Number: 5553