Housekeeping Houseperson Jobs

At the heart of Radisson Hotel Group Americas is our brand promise, Every Moment Matters. More than just our motto, it’s how we do business and who we are at our core. We firmly believe that our people are at the center of our success, so we strive to provide a meaningful employment experience with a focus on developing our team’s talents.

Radisson Hotel Group Americas is proud to be one of the world’s leading hotel groups, with nine distinctive hotel brands featuring more than 600 hotels throughout the US, Canada, and Latin America. Our portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Radisson Inn & Suites, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson.

Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.

The Radisson Blu Mall of America is looking for looking for an energetic individual to join our Housekeeping team as a Housekeeping Houseperson. Our Housekeeping team is at the heart of what we do!

Perform all shift checklist responsibilities & reporting requirements

• Put away supplies when received
• Clean and stock linen closets
• Dust light fixtures
• Answer basic Housekeeping related questions
• Pick up dirty linen from housekeeping closets and throw down the chute
• Maintain a clean and organized work area
• Sort terry and linen into laundry carts after coming down the linen chute
• Properly maintain hotel keys and electronic cards (key control)
• Ensure all trash from guest room floors is placed in dumpsters
• Run items to guest rooms, room attendants and supervisor
• Assist team with training, supplies and support in order to consistently provide quality guest rooms and public areas
• Clean and Vacuum hallways, including baseboards
• Be familiar with property, departments, hours of operation and services of the hotel
• Turn in all lost and found items in accordance with lost and found procedures
• Strip rooms when needed and assist in ‘pick up’ of dirty linen

Actively participate in housekeeping’s ‘deep clean’ or ‘preventive maintenance’ programs

• Knowledge of how to operate all Housekeeping Equipment.
• Familiar with frequently used Standard Operations Procedures
• Participate in all departmental meetings
• Report any damage, hazard repairs to your immediate supervisor
• Help keep stock levels at par and maintain cleanliness of linen closets on floors
• Ability to perform all housekeeping duties as outlined in hotel specific training outlines and property specific checklists
• Carpet clean guest rooms and hallways when needed
• Must be able to recognize situations that require immediate supervisory attention
• Clean elevator tracks on all guest elevators
• Participate in required training programs

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Performs other duties required to provide the service brand behavior and genuine hospitality
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

• Works well independently or as part of a team
• Strong attention to detail
• Adheres to the policies and procedures of the hotel
• Commitment to exceptional guest service
• Follows instructions and communicates effectively
• Ideal candidate will have a minimum of one -year hospitality experience in housekeeping
• Willing to work a flexible schedule including weekends and holidays

Physical Demands

• Required to stand, sit, and walk for extended periods of times
• Lift, carry, or otherwise move and use of force or exertion up to 75 lbs.
• Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones ect.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.

Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.