Hotel Manager - The Hermitage Inn And Taphouse

Position: Hotel Manager
Compensation: $45,000-$50,000 depending on experience.
Benefits Package: Full-Time Team Members receive benefits including health, dental, vision, and life, 401(k), STD, LTD, paid holiday, vacation, personal & sick time, lean management training, and other employee discount benefits through our HR-provider LL Roberts.
Purpose: Oversees all aspects of the hotel operations including sales, guest relations, front desk, housekeeping, maintenance, finances and budget preparation, team building, and staff development. Must possess strong communication skills, both verbal and written, and demonstrate outstanding leadership. The manager must be able to delegate responsibilities, organize complex projects, and establish priorities consistent with hotel objectives.
Essential Functions: Responsible for the day-to-day management and sales of a hotel and its staff and has accountability for planning, organizing, and directing all hotel services, including front-of-house (reception, concierge, reservations) and housekeeping. In addition, working with the hotel controller to manage the cash flow of the hotel and the entire accounting process. While taking a strategic overview and planning ahead to maximize profits, the manager must also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests' needs and expectations. Business and people management are equally important elements.
Responsible for the following:

• Responsible for revenue growth. Oversight and bottom-line responsibility of all hotel operations including rooms, hotel maintenance, sales and marketing, guest relations, and hotel administration.
• Participate in outside functions and activities deemed appropriate to enhance the prestige of the hotel; broadens the scope of the hotel’s operation by fulfilling the public obligations of the hotel as a participating member of the community.
• Conduct all financial meetings related to hotel operations and encourage open lines of communication between the corporate office to achieve Taylor Hospitality’s goals.
• Implement Taylor Hospitality Management proven marketing and guest relations programs to promote the hotel’s services and facilities to potential and present guests, including other external communications. Delivers and promotes prompt, friendly service to all guests, making them feel welcome.
• Maintains Taylor Hospitality Management team member policy; initiates and monitors policies relating to personnel actions, performance reviews, and training and professional development programs.
• Consistently ensures that the hotel is operated in accordance with all applicable local, state, and federal laws.
• Oversee and supervises hotel staffing, conducting team meetings as required so that the goals and objectives of the hotel are achieved at the highest levels of quality and guest service.
• Handle guest relations issues as needed.
• Monitor the performance of all daily operations assuring all departments are keeping with the highest standards. This would include team members' morale, communication, and a functional organizational structure where all players in the team know their responsibilities and who to report to.
• Develops, maintains, and disseminates Taylor Hospitality Management and operational philosophy to guide all hotel personnel toward optimal operating results, team member morale, and guest satisfaction.
• Responsible for achieving hotel profitability and operational & cash flow goals.
• Analyze and summarize the local competitive markets within the region using all available resources with sales & marketing plans and goals.
• Oversees the care and maintenance of all the hotel’s physical assets and facilities.
• Represent Taylor Hospitality Management to a wide variety of constituents; including community and political leaders, professional and seasonal staff, prospective clients, concessionaires, and vendors in a professional, friendly, and knowledgeable manner.
• Coordinates the development of the hotel’s long-range and annual (business) plans.
• Performs other duties as directed by Taylor Hospitality Management Team.

Qualifications: Must have direct experience in all key aspects of hotel operations, including, rooms, marketing & sales, cash flow, and full P&L responsibility. Passion for the business of hotels with established experience in team building. The ideal candidate will be a self-starter, highly organized with strong attention to detail, and will have strong written and verbal communication skills. Additionally, the Hotel Manager will be proficient with technology, Microsoft Word, Excel, and Google Applications. Finally, must be able to generate and implement our business plans, and analyze income statements and balance sheets.

• Maintaining ongoing and proper Human Resources for all team members as well as new hires and terminated employees (Handbooks, PAFs, and Reviews).
• Month End (inventories and reports to go to Onsite Controller) and Monthly Statement.
• Must have a passion to execute the administration of the hotel and ensuring the profitability of the facility
• Must use R&I – Be resourceful and take initiative to accomplish tasks
• Responsible for the Safety of Guests and Property.
• Must be a Team player within the Taylor Hospitality Organization
• Payroll
• Reviewing and correcting Daily reports when necessary (Revenues, losses, comps, gratuities, rooms, F&B, Banquets) for proper recording of daily revenues.
• Maintaining all Client information in POS/PMS, prospecting, inquiries, bookings, even details, forecasts, final financial results and group blocks and room pick up.
• Communication Proclamation: Weekly, monthly, and yearly departmental meetings and individuals. Weekly communication with Corporate Team

Technology and Equipment:

• Telephone system
• POS for Hotel - RoomKey
• Microsoft Excel/Word/Office / Google Applications

Additional Information: Please note this job description is not a comprehensive listing of activities, duties, or responsibilities required for this job. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the team members are trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Up to Par Management and Taylor Hospitality are Equal Employment Opportunity companies. We are proud to be an equal-opportunity workplace and an affirmative-action employer. We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability.
About the Company: Up to Par Management | Taylor Hospitality is a leading club and hospitality management company specializing in golf, country club, and hospitality operations. Up to Par Management | Taylor Hospitality is a growth-oriented company providing opportunities for its partner clubs and associates. Up to Par Management | Taylor Hospitality exists to create success for its clubs and hotels through a philosophy of continuous improvement, operational excellence, and flawless execution achieved through a culture of financial discipline, safety, and community and environmental stewardship that develops and delivers innovative solutions for its customers while providing a dynamic and challenging environment for its associates.