Hotel General Manager Jobs

If you are an experienced Hotelier with experience in the downtown Chicago market who loves to share your passion for the Windy City, appreciates the latest in trends, and enjoys connecting with your community, we invite you to explore our opening for a Hotel General Manager at the AC Hotel by Marriott Downtown Chicago. One of the first 5 AC Hotels by Marriott to open in the United States, this unique experiential destination (just a block from the Magnificent Mile) offers 224 rooms.

The Hotel General Manager will be responsible for delivering exceptional experiences and operational excellence. Interested candidates should possess a results-focused record of accomplishment in delivering exceptional experiences and operational excellence. Success in this role will be determined by consistently achieving all financial targets, and caring for our most important asset, our associates. Additional measures of one’s success will include the property’s continued prominence in the community, guest service scores and associate engagement survey results.

What you will be doing:

• Manage by “walking the hotel” and inspecting guest rooms, public areas, back of house, kitchens, outlets, spa facilities and outside of the property to ensure it maintains a high level of cleanliness and an overall first-class appearance.
• Ensure the hotel and its staff actively engage in and support the community to include the GM’s involvement as a leader on committees, boards and/or other civic organizations.
• Create and maintain a customer-focused operation which excels in providing superior guest service and satisfaction.
• Oversee associate relations and provide leadership for all staff members.
• Consistently deliver accurate forecasting and timely adjustments as required in staffing and other cost centers to ensure profit integrity.
• Overall financial oversight and support of the accounting function.
• Ensure achievement of the property vision through well thought-out strategies, appropriate planning, and actions.
• Inspire and direct the creation of appropriate programming and initiatives to drive operational and service excellence.
• Other duties as assigned.
• Investigate and ensure corrective actions are in place for all deficiencies found via internal/external audits, property walkthroughs, safety inspections, guest or associate complaints, associate opinion surveys, etc.
• Act as role model of the culture to include effectively defining and integrating culture initiatives into hotel operations.
• Actively participate in sales presentations, property tours, and customer meetings to ensure your team consistently exceeds client expectations.
• Initiate new programs and revenue generating opportunities in response to evolving market conditions, ownership requests, and/or other factors.
• Closely monitor the recruitment, development, mentorship, and performance management of associates.

What we are looking for:

• Honest, trustworthy, discreet and careful with confidential information
• Exceptional attention to detail
• Strategic thinker as it relates to business leadership and revenue management
• Proven track record as a brand and industry ambassador within ones market and community
• Entrepreneurial savvy with an ability to drive creativity and innovation in others
• Team-oriented and people-centric
• Urban experience (particularly within the downtown Chicago market) preferred
• Capable of clearly communicating goals and objectives as well as inspiring hotel associates and leadership team to achieve those goals
• Strong results orientation, i.e., delivering both timely and quality outcomes
• Excellent verbal and written communication skills
• Proven history of associate engagement, development and success
• Ability to read, write and speak English at a native level
• Bachelor’s degree or equivalent background preferred
• Proficient at continuously gathering/analyzing competitive market intelligence
• Strong financial acumen and understanding of P&L statements, property financials, forecasts, capital expenditure requests, etc.
• Ability to develop annual business plans/budgets and effectively drive and monitor performance against said plans/budgets

What is in it for you?

• Standard Hotel Executive privileges
• Medical, dental, vision and life insurance offered after one month
• Marriott branded training and development
• A generous Paid Time Off (PTO) program
• Discounts at Marcus Hotels & Resort locations & Marriott worldwide locations
• Opportunity to learn, grow and transfer within Marcus Hotels & Resorts
• Potential for annual incentives based on property and personal performance
• Participation in a matching 401k after one month

Who We Are

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60 year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The AC Hotel Chicago and Marcus Hotels & Resorts are Equal Opportunity Employers

Primary Location : Illinois-Chicago-AC Hotel Chicago

Work Locations : AC Hotel Chicago 630 Rush Street Chicago 60611

Job : Property Executive

Job Posting : Aug 3, 2023, 2:27:58 PM