Host/Hostess (Seasonal) Jobs

Position Summary:

Responsible for greeting guests and seating them while reflecting the high customer service standards of the hotel/resort. Opens the restaurant at the prescribed time and ensuring the reception area is clean and ready for guests to enter. Stays informed about pertinent hotel information such as special events, entertainment, daily specials. Uses professional phone etiquette. Maintains a professional appearance and friendly attitude toward guests, other employees and management.

Job Duties:

• Attend and contribute to all staff meetings, pre-shift meetings, other departmental and hotel meetings and/or training as scheduled.
• Recognize any problems resulting from guest complaints, intoxication or disruptive behavior; notify manager immediately.
• Strictly adhere to the rules and regulations established in the employee handbook and the hotel’s policies.
• Be familiar with daily specials and be prepared to answer guests’ questions.
• Inspect all menus to ensure their condition and cleanliness.
• Perform other duties as assigned or requested.
• Understand and use the proper procedure for guest walk-outs.
• Responds properly in any hotel emergency or safety situation and is well versed in all procedures.
• Be prepared to explain menu items, including food content and preparation style.
• Follow all procedures when responding to any hotel emergency or safety situation.
• Review the reservation listing and make recommendations as to the set-up of the restaurant for the most efficient seating.
• Maintain open communication with the Culinary staff as well as the FOH Management.
• Remain up-to-date on events within hotel/resort.
• Follow proper payroll, uniform, and grooming policies and procedures.
• Know all dining room floor plans and understand the seat number system.
• Seat guests in a courteous and friendly manner and ensure any specials needs have been taken care of.
• Utilize the10’-5’-3’ rule in all interactions.
• Work as team player with all restaurant staff.
• Notify management of unsafe conditions, needed maintenance of tables, chairs, carpet and/or equipment and any accidents.

Minimum Qualifications / Other Expectations:

• Must have current California Food Handler Card or willingness and ability to obtain California Food Handling Card before first day of employment.
• Strong attention to detail and the ability to handle multiple tasks.
• Ability to work with management staff and other employees in a professional manner.
• High School Diploma or equivalent
• Ability to work a variety of schedules including days, nights, weekends and holidays.
• Must be 21 years of age or over.
• Previous experience working as a Host/Hostess preferred, preferably in an upscale dining establishment