Host/Hostess Jobs

Summary

The Restaurant Host is to interact with all guests and ensure they have a great experience when dining at the Hotel. The Host will promptly welcome every guest to the restaurant and escort them to their table. The Host is to ensure that all guests needs and expectations are exceeded, and to efficiently and effectively resolve any issues to the guests satisfaction. S/he will be responsible for the following:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Greet guests and patrons personally as they enter the establishment
• Answer telephones using appropriate etiquette
• Ensure neatness and cleanliness of stations.
• Follow all company safety and security policies and procedures
• Anticipate and address guests service needs
• Assist other food and beverage staff when necessary
• Receive and record dining reservations on the telephone
• Comply with quality assurance expectations and standards
• Ensure the proper setup of dining room
• Thank guests with genuine appreciation
• Ensure dining room seating is controlled and that there is server parity in number of tables
• Ensure personal appearance is neat and professional
• Accept to-go orders over the telephone
• Assist individuals with disabilities
• Liaise between staff and customers to ensure great service
• Present menus, make recommendations and take orders if necessary

PREREQUISITES:

• Prior guest relations training
• Interpersonal skills and the ability to work well with co-workers and the public
• Strong written and verbal communication skills
• Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding
• Positive, upbeat attitude and personality
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision
• Prior food and beverage industry experience preferred
• Punctuality and reliable attendance

Physical Demands:

• Endure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping.
• Ability to lift, bend, stoop, push or pull. Requires carrying trays of food and bus trays of dishes up to 25 lbs.
• Ability to push or pull a vacuum or wheeled cart weighing up to 25 lbs.

Secondary Responsibilities:

• Fill water bottles, cut fruit, roll silverware, and complete other service-related tasks as assigned
• Clean all front of the house areas including windows, light fixtures and entrance as assigned
• Bus tables and assist with processing dirty dishes if necessary

Brand: The Colgate Inn
Address: 1 Payne St Hamilton, NY - 13346
Property Description: The Colgate Inn
Property Number: 7247